Logistics Operations Manager - Riverview, FL

Job Summary

We are seeking an in-office Operations Manager with strong LTL experience. This role is a data-driven, detail-oriented, project-focused position established to serve the customer. Success is predicated on a collaborative management style driven by critical thinking, strategy development, and timely execution in a fast-paced work environment. This position is managing accounts and not managing people. It is fully on-site in our Riverview office.

Duties

• Daily communication between the Customer and BG internal teams as it relates to the customer’s operations
• Proactively manage the operations dashboard ensuring BG is meeting and exceeding the service commitments to the customer
• Identify logistics trends and work with the customer and enterprise team to mitigate any risks and act on opportunities for improvement
• Manage any immediate systemic issues such as systemic service failures, critical delays, multiple billing issues, and other systemic concerns affecting the stability and health of the customer account
• Deliver Weekly review and monthly report outs to the customer based on their requirements
• Develop, facilitate, and implement account-specific projects
• Responsible for executing milestones, updating and tracking progress, and communication completion for internal and customer visibility
• Calculate the ROI and impact for projects and communicate value provided
• Perform root cause analysis for any issues or concerns pertaining to accounts
• Document the issues, develop project corrective action, and lead the project to successful solution meeting or exceeding the customer’s expectations
• Escalate client critical issues to upper management and follow up with solutions
• Create presentations, documents, and spreadsheets to help manage customer accounts and share appropriate data with accounts
• Communicate with internal BlueGrace departments to keep the clients’ internal account functioning efficiently and effectively

Requirements

• Bachelor's degree in supply chain field or equivalent combination of education and experience
• 5+ years of LTL or FTL experience required
• Experience working with big box retail companies
• Ability to write business and other related reports and correspondence as an industry subject matter expert
• Ability to speak effectively before groups of customers or employees of organization
• Ability to analyze all aspects of transportation data to report in clear and meaningful metrics
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to deal with problems involving several concrete variables in standardized situations
• Experience working in ERP/WMS systems and Microsoft Office Suite