Logistics Operations Manager North America

Job Summary Jabil’s Client Program Manager for Logistics Operations acts as the primary liaison between a 3PL freight forwarder or a warehouse provider and its clients, while simultaneously acting as an on-floor subject matter expert for operations. They ensure both client satisfaction and daily operational accuracy. The combined role requires a "hybrid" professional who thrives at the intersection of client relationship management and 3PL freight forwarding operations. They are responsible for owning the end-to-end client experience, from onboarding to daily order fulfillment, managing inventory integrity, and ensuring service level agreements (SLAs) are met. Key Responsibilities Client Relationship Management: Act as the primary point of contact for assigned accounts, conducting regular business reviews and maintaining strong, proactive communication. Operational Execution & Monitoring: Oversee daily warehouse functions for assigned clients, including receiving, pick-and-pack, kitting, and shipping to ensure high-performance fulfillment. Order & Inventory Accuracy: Troubleshoot order issues (e.g., sync errors, mis-ships) and manage inventory discrepancies through cycle counts, investigation, and reporting. Onboarding & SOP Development: Onboard new clients by establishing standard operating procedures (SOPs), configuring warehouse management systems (WMS), and coordinating inventory intake. Process Improvement & Analysis: Use data from WMS/OMS to analyze fulfillment performance (e.g., shipping metrics, accuracy) and implement improvements. Floor Presence: Split time between the logistics operations with vendors and clients to ensure client-specific handling instructions and quality expectations are metExperience: 5-7 years of experience in 3PL, logistics, or ecommerce fulfillment, travel requirement 30%TMS/ WMS Proficiency: Strong familiarity with E2 open preferably or similar TMS, working knowledge of Warehouse Management Systems (e.g., ShipHero, NetSuite, Blue Yonder). Communication: Excellent written and verbal skills for client-facing meetings and internal coordination. Problem-Solving: Ability to resolve order-level exceptions quickly and trace errors to root causes. Analytical Skills: Proficiency in Excel or Google Sheets for inventory tracking and reporting. Ownership Mindset: Highly proactive with a strong sense of accountability for client outcomes Key Performance Indicators (KPIs) Client SOP creation and maintenance Client QBR and MBRs Management Vendor Performance Management Operational KPI managementOrder accuracy rateOn-time shipment percentageInventory accuracy (cycle count results)Time to resolution of order-level issuesClient satisfaction and retention Qualifications/ Experience Hold a degree/ diploma preferably with 3-5 years of experience in Logistics solutioning and Logistics OperationsHighly proficient computer skills in Microsoft Office SuiteExperience in 3PL solutions, 4PL carrier management, Road freight, warehousing solutions, ocean and Air transport is preferred. Good interpersonal, communication and influencing skills, leadership, time and task management, the ability to build strong stakeholder relationships, change and innovationOperational logistics acumen combined with strong sense of business developmentCapable of working independently, focused, and driven, capable of decision making based on facts and data, whilst under pressure yet deliver on time. Excellent communicator, present findings effectively across all levels of the business30% travel required for customer/ vendor meetings. , BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline (www.ic3.gov), the Federal Trade Commission identity theft hotline (www.identitytheft.gov) and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.