Logistics Operations Coordinator

Onsite in Santa Ana, CA – 1 year contract, W-2 only. Pay: $28 - $31.42 an hour.

About the role

The Mobile Business Unit supports the global distribution of mobile devices with a focus on speed, reliability, and operational efficiency. The Logistics Coordinator (Air/Ocean) plans, executes, and continuously improves inbound and outbound air and ocean freight operations, ensuring shipments move efficiently from manufacturers to Samsung warehouses and ultimately to customers. This position requires hands-on experience in Air or Ocean Freight Operations, along with solid ocean freight knowledge. As the operation supports global transportation across multiple time zones, the role follows a five-day work schedule that includes weekend shifts based on operational requirements.

Responsibilities

• Create and maintain daily tracking reports for Air Export, Ocean Import, and OTR, including weekend operations.
• Gather departure information for containers and air cargo at ports, terminals, and airports.
• Monitor and confirm on-time departures from U.S. Ocean terminals and major airports.
• Coordinate terminal departure schedules with terminal operators and customs brokers.
• Track ocean containers, rail intermodal units, and air shipments in real time.
• Validate Import of Documentation (IOD) and Proof of Delivery (POD) on a daily basis.
• Respond promptly to shipment exceptions requiring immediate attention (e.g., delays, damages, customs hold).
• Serve as the primary point of contact for logistics partners, including carriers, freight forwarders, customs brokers, internal supply chain teams, and customers.
• Handle claims, documentation, and issue escalations through phone, email, or virtual meetings.
• Ensure all shipments comply with international trade regulations, hazardous material requirements, and security standards.
• Maintain accurate records for audits and regulatory inspections.
• Receive and validate Air Export shipping instructions (SI) from customers.
• Coordinate booking with airlines and freight forwarders based on required transit time and cost.
• Prepare and review MAWB, HAWB, commercial invoice, packing list, SLI, and export declarations.
• Coordinate TSA, IATA, and dangerous goods (DG) compliance when applicable.
• Monitor cargo cut-off time, terminal receiving schedule, and flight departures.
• Coordinate warehouse cargo receiving, screening, palletizing, and ULD build-up.
• Manage export customs clearance and respond to customs examinations or holds.
• Track flight departures, transshipment status, and final arrival; proactively resolve exceptions.
• Communicate shipment status and milestones to customers through regular updates.
• Handle flight cancellation, rollover, offload, and rebooking with minimum service disruption.
• Review airline freight invoices and accessorial charges for accuracy.
• Measure Air Export KPI including On-Time Departure (OTD), On-Time Arrival (OTA), booking accuracy, document accuracy, and claims ratio.
• Support peak season capacity planning and airline allocation strategy.
• Drive continuous process improvement to reduce transit time and logistics cost.
• Perform other job-related duties as assigned.

Core Competencies

• Analytical Thinking: Translate large data sets into actionable insights.
• Problem Solving: Quickly identify root causes of operational issues and implement effective solutions.
• Communication: Communicate clearly and effectively with internal teams and external partners.
• Multitasking: Manage multiple priorities while maintaining accuracy and attention to detail.
• Ability to Work Under Pressure: Perform effectively in a fast-paced, deadline-driven environment.

Qualifications

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• 2+ years of experience in logistics coordination, with a strong focus on international air and ocean freight operations.
• Hands-on experience in international Air, Ocean, and OTR freight forwarding operations is required.
• Proven experience managing transload warehouse operations and Truckload (TL) dispatch.
• Strong understanding of international air and ocean freight regulations and customs procedures.
• Proficiency with ERP and logistics systems (SAP, TMS, WMS, or equivalent).
• Advanced Microsoft Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP.

Pay

$28 - $31.42 an hour.

Schedule

Five-day work schedule that includes weekend shifts based on operational requirements.