Logistics Coordinator

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide. We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human.

About the role

This lead-level position is responsible for all phases of receipt, movement, storage, tracking, and shipment of service materials and tools required for field service and order fulfillment. Job duties include materials transactions using SAP and troubleshooting; performing document and reconcile inventory cycle counts; managing interfaces with delivery carriers; and facilitating support of daily service operations throughout the warehouse. The role involves mentoring and assisting in training peer members of the logistics team, working closely with fellow team members, and independently auditing processes and procedures for compliance.

Responsibilities

• Mentor and train Logistics Coordinators in preferred methods and requirements for put-away, 3rd party warehouse replenishment, FRU order fulfillment, and shipments worldwide.
• Provide logistics support for all global RMAs.
• Ensure timely shipment of all outbound FRU shipments to meet contractual obligations and customer requirements.
• Work with customs brokers and freight forwarders to resolve import/export operational issues.
• Resolve shipping issues.
• Process FRU orders for domestic (U.S.) and international customers.
• Manage international shipping documentation requirements.
• Maintain tactical and strategic interfaces with shipping carriers (FedEx, DSV, DHL, UPS, Crane Logistics, RCS Logistics, Expeditors, and Network Global Logistics).
• Lead projects for warehouse safety and housekeeping continuous improvement per 5S principles.
• Train and certify for use of material handling (forklift and pallet jack) equipment per policy and procedures; audit safety inspections of equipment.
• Contribute as a member of cross-functional teams targeting continuous improvements for materials management.
• Follow all corporate, regulatory, safety policies, and procedures.
• Perform other projects or duties as assigned.
• Meet departmental goals/objectives.

Requirements

• High school diploma; AA degree preferred.
• Prior warehouse experience (5+ years) or experience in all aspects of receiving, shipping, and manufacturing operations support.
• Inventory management experience (cycle counts, physical inventory).
• Prior ability to audit process issues and lead project teams.
• Prior medical industry experience.
• Operations management education (APICS, ASQ, ISM…).
• Prior experience and/or certification in operating material handling equipment.
• Ability to lift 40 pounds frequently each day.
• Extensive walking and repetitive physical motion (squatting, bending, lifting) required (at least 70% of hours worked).
• Able to demonstrate accuracy and thoroughness in completing work assignments while complying with verbal and written instructions.
• Prior computer experience (including MS Office products and ERP systems), preferably SAP and Agile.
• Process shipments using FedEx Ship Manager, UPS World Ship, or Freight Forwarder AWB.
• Knowledge of Kanban systems and other lean material handling principles.
• Excellent verbal and written communication skills.
• Highly customer and service-focused.

Additional Information

Due to the nature of our business and the role, Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

This position may be filled at a different job level than listed here depending on business need and/or the selected candidate’s experience, knowledge, and skills. Compensation will be based primarily on the job level at which the role is filled and the candidate’s qualifications, consistent with applicable law.

Pay

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. The target base salary ranges are:

• Region 1: $36 - $49 per hour
• Region 2: $31 - $42 per hour

Schedule

Day shift.

Workplace Type

Onsite – This job is fully onsite.