Logistics & Operations Associate II

Arrow is a Fortune 148 company with 22,000 employees worldwide, bringing technology solutions to markets including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. We provide specialized services and expertise across the entire product lifecycle, connecting customers to the right technology at the right place, time, and price.

About the role

The Logistics & Operations Associate II plays a critical role in ensuring efficient supply chain management and operational processes, supporting the company’s commitment to delivering exceptional service to our customers.

Responsibilities

• Provides solutions on procedures and issues regarding inventory control, ensures legal compliance to requirements, and interacts with internal/external customers.
• Manages daily account workflow as it relates to returns, including placing sales orders and communicating with customers via calls and written formats.
• Processes product returns and information while supporting warehouse staff and other departments in a high-volume, fast-paced environment.
• Inputs accurate return information on customer accounts and performs general warehouse duties.
• Responds to and processes RMA requests, including issuing credits to customers.
• Processes defective and non-conforming product.
• Follows up with vendor returns group to expedite returned product with suppliers.
• Independently identifies root causes and resolves issues pertaining to financial impact to Logistics and Value-Add facilities.
• Provides direction and solutions regarding inventory discrepancies and reports.
• Creates written procedures and policies to comply with internal and external customer requirements.
• Acts as a consultant to project leaders to implement new procedures and programs within the department for new or existing customers.
• Monitors repair parts pool for customer engagements and customer contact for Post-Production Services’ warranty programs.
• Arranges billings and provides reports to assigned customers.
• Performs other duties as assigned.

Requirements

• Strong knowledge of supply chain processes, inventory management systems, and transportation logistics.
• Proficiency in logistics and ERP software (e.g., SAP, Oracle, or similar systems).
• Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.
• Advanced Microsoft Office skills, particularly Excel (pivot tables, VLOOKUP, data analysis).
• Exceptional organizational skills and attention to detail.
• Strong written and verbal communication abilities.
• Ability to multitask and prioritize tasks effectively to meet deadlines.

Benefits

• Medical, Dental, and Vision Insurance
• 401k with matching contributions
• Paid Time Off (including sick, holiday, and vacation)
• Health Savings Account (HSA) / Health Reimbursement Account (HRA) options
• Tuition reimbursement
• Short-Term / Long-Term Disability Insurance
• Climate-controlled environment with excellent break room facilities
• Growth opportunities

Pay

Hourly rate: $28.00 USD. Overtime is available, including regular OT and occasional Saturdays as needed.

Schedule

Monday to Friday, 7:00 AM – 3:30 PM. Fully office-based role.