Logistics & Operations Associate II

Arrow is a Fortune 148 company with 22,000 employees worldwide, bringing technology solutions to markets including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. We provide specialized services and expertise across the entire product lifecycle, connecting customers to the right technology at the right place, time, and price.

About the role

The Logistics & Operations Associate II plays a critical role in ensuring efficient supply chain management and operational processes, supporting the company’s commitment to delivering exceptional service to our customers.

Responsibilities

• Provide solutions on procedures and issues regarding inventory control, ensure legal compliance, and interact with internal/external customers.
• Manage daily account workflow related to returns, including placing sales orders and communicating with customers via calls and written formats.
• Process product returns and information while supporting warehouse staff and other departments in a high-volume, fast-paced environment.
• Input accurate return information on customer accounts and perform general warehouse duties.
• Respond to and process RMA requests, including issuing credits to customers.
• Process defective and non-conforming product.
• Follow up with vendor returns group to expedite returned product with suppliers.
• Independently identify root causes and resolve issues pertaining to financial impact on Logistics and Value-Add facilities.
• Provide direction and solutions regarding inventory discrepancies and reports.
• Create written procedures and policies to comply with internal and external customer requirements.
• Act as a consultant to project leaders to implement new procedures and programs for new or existing customers.
• Monitor repair parts pool for customer engagements and customer contact for Post-Production Services’ warranty programs.
• Arrange billings and provide reports to assigned customers.
• Other duties as assigned.

Requirements

• Strong knowledge of supply chain processes, inventory management systems, and transportation logistics.
• Proficiency in logistics and ERP software (e.g., SAP, Oracle, or similar systems).
• Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.
• Advanced Microsoft Office skills, particularly Excel (pivot tables, VLOOKUP, data analysis).
• Exceptional organizational skills and attention to detail.
• Strong written and verbal communication abilities.
• Ability to multitask and prioritize tasks effectively to meet deadlines.

Benefits

• Medical, Dental, and Vision Insurance
• 401k with matching contributions
• Paid Time Off (including sick, holiday, and vacation)
• Health Savings Account (HSA) / Health Reimbursement Account (HRA) options
• Tuition reimbursement
• Short-Term / Long-Term Disability Insurance
• Growth opportunities
• Climate-controlled environment with excellent break room facilities

Pay

Hourly rate: $28.00 USD. Overtime includes regular OT and occasional Saturdays as needed.

Schedule

Monday to Friday, 7:00 AM – 3:30 PM. Fully office-based role.