Logistics Group Lead

About the role

The Group Lead, Route Service Rep is the face/voice of Quest Diagnostics to the Route Service Rep team members, our customers and acts as an ambassador for the company in everything he/she does. This position performs day-to-day hub operation activities by serving staff and leadership needs regarding patient specimens, client and any others tasks deemed necessary to meet our customer needs.

Responsibilities

• Provides supervisor support which may include Scheduling, Employee Training and Development, and External Customer Relations.
• May be called upon to assist with or cover duties typically performed by Supervisors.
• Directs the day-to-day activities of a core group of RSRs and coaches them to successfully perform their daily duties.
• Works with RSRs to identify process improvement opportunities and encourages improved productivity through consistent engagement.
• Promotes a culture of process improvement thinking and recognition as a Change Agent.
• Facilitates process improvement projects.
• Demonstrates behaviors as a positive role model for RSR staff.
• Assists in training, when needed.
• Provides weekly updates to supervisor on process improvement projects and opportunities.
• Provides input for performance and at times, leads daily huddles.
• Communicates all unresolved problems immediately to the appropriate Manager, Supervisor, for resolution.
• Reads, understands and complies with departmental policies, protocols and procedures (e.g., Procedure Manuals, Driver safety manual).
• Adheres to departmental and company code of grooming and dress code policies, appearing neat and clean at all times.
• Reports on time to work, following attendance guidelines.
• Communicates appropriately with coworkers.
• Performs route audits.
• Responsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld/scanning device usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company/Regional/Logistics policies and procedures.
• Performs all routes including Routine, STAT, Weekend, Holiday, and Shuttle/relay as needed.
• Responsible for operating company vehicle safely.
• Ensures route is started with proper equipment tools (e.g., route scanner, bags, coolers).
• Meets all training requirements in a timely manner