Logistics Group Lead

About the role

The Logistics Group Lead - Orlando, FL position is Monday to Friday, 1:30 PM to 10:00 PM. Employees are provided with a Quest Diagnostics vehicle during work shifts.

Responsibilities

• Provides supervisor support which may include Scheduling, Employee Training and Development, and External Customer Relations.
• May be called upon to assist with or cover duties typically performed by Supervisors.
• Directs the day-to-day activities of a core group of RSRs and coaches them to successfully perform their daily duties.
• Works with RSRs to identify process improvement opportunities and encourages improved productivity through consistent engagement.
• Promotes a culture of process improvement thinking and recognition as a Change Agent.
• Facilitates process improvement projects.
• Demonstrates behaviors as a positive role model for RSR staff.
• Assists in training, when needed.
• Provides weekly updates to supervisor on process improvement projects and opportunities.
• Provides input for performance and at times, leads daily huddles.
• Communicates all unresolved problems immediately to the appropriate Manager, Supervisor, for resolution.
• Reads, understands and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Driver safety manual etc.).
• Adhere to departmental and company code of grooming and dress code policies, appearing neat and clean at all times.
• Reports on time to work, following attendance guidelines.
• Communicates appropriately with coworkers.
• Performs route audits

Qualifications

• Required Work Experience: 1-3 years in logistics or transportation experience
• Valid Driver’s license with a minimum of 3 years driving experience and documentation of a Motor Vehicle Record with no more than two moving violation convictions within the previous 36-month period, with none in the most recent 12 months.
• Prior experience in a leadership or training capacity preferred.
• Physical And Mental Requirements: Travel
• Education: High school diploma/GED strongly preferred, or commensurate work experience required.
• Skills: Strong customer service skills, Strong interpersonal skills, Strong problem-solving skills, Strong sense of collaboration, Strong communication skills, Strong decision-making skills.

Benefits

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program
• Blueprint for Wellness® healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities

Physical And Mental Requirements

• Travel
• Able to get in and out of a vehicle multiple time’s per day.
• Extensive use of phone and handheld device (PC).
• Prolonged standing/sitting/walking/driving.
• Fine dexterity with hands/steadiness.
• Able to lift up to 25 pounds; may occasionally need to lift 50 pounds; carrying up to 15 pounds for several minutes at a time.
• Able to climb stairs multiple times per day.
• Able to communicate effectively in English with clients, supervisors, and peers.
• Vision-requires constant mental visual attention to details as well as ability to see well in limited light scenarios.
• Balancing Bending/kneeling Pushing/pullingReaching/twisting

Work Environment

• Ability to work and drive in various weather conditions including but not limited to: Heat, Cold, Rain, Sleet, Snow, and Ice.
• Travel required.