Logistics & Dispatch Manager

Duties & Responsibilities

• Lead daily dispatch schedules for all deliveries and pickups.
• Plan, optimize, and adjust routes in real time using routing platforms.
• Communicate in English and Spanish with drivers throughout execution.
• Monitor routes via Samsara and resolve delays or issues immediately.
• Serve as an escalation point for all delivery and routing issues.
• Own driver scheduling to ensure coverage, efficiency, and DOT compliance.
• Hire, onboard, train, and supervise drivers and dispatch staff.
• Develop and manage driver performance using a Samsara-based scorecard (safety, on-time, compliance).
• Coach drivers and administer corrective action based on performance data.
• Ensure proper use of driver mobility devices (ELDs, tablets, apps).
• Carefully coordinate staging, loading, and dispatch timing with warehouse teams.
• Verify trucks are loaded correctly, safely, and aligned to route plans.
• Ensure proper handling of high-value and fragile inventory.
• Maintain full ownership of DOT and FMCSA compliance.
• Manage compliance systems including JJ Keller Encompass and Samsara ELD.
• Ensure hours-of-service, inspections, and documentation are complete and accurate.
• Support fleet readiness, inspections, and maintenance coordination.
• Track delivery performance, route efficiency, and operational KPIs.
• Identify trends and implement improvements using Samsara data.
• Communicate with internal teams to ensure execution meets event timelines.

Qualifications & Experience

• High school diploma or equivalent.
• Bilingual English/Spanish required.
• Strong DOT and FMCSA compliance background.
• Minimum 5 years in high-volume transportation or logistics environment.
• Experience with driver scheduling, dispatch, and route optimization.
• Hands-on experience with Samsara, JJ Keller Encompass, routing platforms, and driver mobility devices.
• Leadership experience managing drivers in a fast-paced environment.
• Familiarity with driver performance scorecards and data-driven management.
• Reasonable Suspicion (DOT Drug & Alcohol) certification or ability to obtain.

Physical Requirements

• Regularly required to stand, walk, bend, stoop, and reach throughout the workday.
• Frequently required to lift, carry, push, and pull items weighing up to 50 lbs unassisted; team lift required for items exceeding 50 lbs.
• Able to climb ladders and work at heights consistent with warehouse racking environments.
• Able to remain on feet for extended periods and move throughout a large warehouse facility.

The Offer

• Salary range: commensurate with experience.
• Benefit offerings including medical, dental, vision, and life insurance.
• 401K with company match.
• PTO.
• Holiday Pay.