Logistics Dispatcher

Job Description

The Dispatcher coordinates/monitors WTS Service Operations. Performs all tasks in a manner that reflects the company's commitment to service, readily assisting both internal and external customers at every available opportunity.

Key Characteristics

• Analytical and problem solving skills
• Communication skills
• Strong interpersonal and leadership skills
• Strong organizational and analytical skills

Duties & Responsibilities

Endeavors to maintain harmonious relations with customers at all times.

Captures customer requests for service.

Acts as the first step in creating the service call and schedule.

Gathers pertinent information - determines type of equipment, necessary supplies and test equipment required to execute the service call.

Receives and processes salt/chemical orders from Sales, Service, and customers.

Dispatches Service Technicians and equipment from Service Center or diverts equipment in route, if necessary, to the appropriate job sites.

Maintains contact with Service Technicians and customers while on duty to ensure 100% accountability.

Maintains various records and logs. These may include, but are not limited to, daily productivity reports, time logs and various schedules.

Alerts all pertinent Managers to developing field situations and customer related call ins.

Requires transfer of information at shift change.

Enters job specific data into the computer.

Other duties as assigned

Knowledge, Skills & Abilities

• Demonstrated ability to work independently and with teams
• Strong oral and written communication skills
• Ability to manage multiple high level priorities simultaneously

Qualifications

• HS Diploma or GED Equivalent
• 3-years work experience in a Call Center / Customer Service Environment.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, SAP) Proficient keyboarding skills.

Eligibility Requirements

• Ability and willingness to support services to include but not limited to industrial facilities, manufacturing facilities, and power industry facilities.
• Ability and willingness to work alternate work schedules.

Preferred

• 1 year work experience in Dispatch for a Service Industry desirable.
• 1 year work experience with multi line telephone and two way radio communications desirable.
• Working DOT knowledge.
• Experience with Water Treatment Industry in Logistics or Services.

Additional Information

Compensation

- Compensation is competitively benchmarked to the market. The hourly range is subject to change based on work history, experience, and market bench marks. The range for this role is $21 to $25.50 per hour

Benefits

• Medical, Dental, and Vision Insurance Starting Day 1!
• Life Insurance
• Paid Time Off
• Paid Holidays
• Parental Leave
• 401(k) Plan - 3% default contribution plus matching!
• Flexible Spending and Health Saving Accounts
• AD&D Insurance
• Disability Insurance
• Tuition Reimbursement

Disclaimer: The salary, other compensation, and benefits information are accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.