Logistics & Customer Success Representative

About the role

The client is seeking a Logistics Coordinator / Customer Success Representative to join their team in Parkville, MO. This opportunity is ideal for candidates with experience in veterinary services, animal health, logistics, customer service, sales, account management, operations, or administrative support. While experience in a veterinary clinic or animal health environment is highly preferred, the client is also open to considering candidates from other industries who possess strong customer-facing experience, relationship-building skills, and a proven ability to manage accounts, coordinate logistics, and provide exceptional service.

Responsibilities

• Serve as a primary point of contact for veterinary clinics and animal health customers.
• Support customers with product orders, shipping coordination, and delivery tracking.
• Aid with customer onboarding, training, and product adoption.
• Build strong relationships with veterinary professionals and provide exceptional customer service.
• Communicate product information, features, and benefits to customers.
• Manage customer accounts and maintain accurate records within Salesforce and other CRM systems.
• Identify opportunities to grow business with existing and prospective customers.
• Resolve customer concerns and collaborate with internal teams to ensure timely solutions.
• Partner with sales, marketing, finance, and warehouse teams to provide a seamless customer experience.
• Track customer interactions, sales activities, and territory performance.
• Conduct outreach and follow-up with customers to support retention and account growth.
• Assist with territory management and account development initiatives.

Qualifications/Preferred Backgrounds

• Veterinary Technician
• Veterinary Clinic Experience
• Animal Health Industry Experience
• Other Relevant Backgrounds Considered

Required Skills

• 3+ years of experience in customer service, sales, logistics, administration, account management, or a related field.
• Strong communication and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience resolving customer concerns and delivering excellent service.
• Strong organizational and problem-solving abilities.
• Experience working with CRM platforms (Salesforce preferred).
• Proficiency with Google Workspace, including Google Sheets.
• Strong attention to detail and ability to work independently while collaborating with a team.

Work Environment

• 100% onsite in Parkville, MO.
• Collaborative, team-oriented environment with a strong company culture.
• Frequent interaction with veterinary practices and internal departments.
• Opportunity to gain exposure to sales, customer success, logistics, and operations functions.
• Growing organization with opportunities for professional development and advancement.

Why Join?

• Join a growing organization within the animal health industry.
• Work alongside a supportive and close-knit team.
• Make a direct impact supporting veterinary professionals and their customers.
• Gain exposure to multiple areas of the business, including customer success, logistics, sales, and operations.
• Long-term growth potential within a stable and expanding company.

Job Type & Location

This is a Contract position based out of Parkville, MO.

Pay and Benefits

The pay range for this position is $22.00 - $22.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Parkville, MO.

Application Deadline

This position is anticipated to close on Jul 24, 2026.