Customer Success Representative

Serving Our Clients

You will serve as the primary point of contact for assigned clients, process daily client orders, communicate order details, changes, and priorities to the warehouse team, identify and help resolve order, inventory, and fulfillment issues, generate pick lists, order packets, and outbound shipping documentation, close out completed orders in the WMS and bill shipments to the appropriate clients, and greet drivers upon arrival, verify shipping paperwork for accuracy, and liaise with the warehouse to direct drivers to appropriate load/unload locations.

Core Responsibilities

• Process daily client orders and accurately input order data into the WMS
• Communicate order details, changes, and priorities to the warehouse team
• Identify and help resolve order, inventory, and fulfillment issues
• Generate pick lists, order packets, and outbound shipping documentation
• Close out completed orders in the WMS and bill shipments to the appropriate clients
• Greet drivers upon arrival, verify shipping paperwork for accuracy, and liaise with the warehouse to direct drivers to appropriate load/unload locations

Skills Needed

• Strong verbal and written communication skills
• Exceptional attention to detail and organizational skills
• Ability to multitask and prioritize in a fast-paced, operations-driven environment
• Previous experience in a customer service or operations support role
• Experience working in a WMS system is highly preferred
• Prior experience in logistics, warehousing, or supply chain is strongly preferred
• Proficiency with Microsoft Office (Excel, Outlook, Word)
• A team-oriented mindset with a strong sense of ownership and accountability