Customer Success Representative

About the role

Tempus seeks a passionate individual to join our team, leveraging their expertise in precision medicine and healthcare to support the advancement of clinical care through AI-driven insights.

Responsibilities

• Communicate with various members of partner labs to manage sample and document requests, triage order issues, and coordinate shipping and receiving.
• Work cross-functionally with Customer Success, Sales, and Lab teams to ensure customer retention and perceived/actual turnaround time goals are met.
• Maintain and build effective relationships with laboratory employees, sales representatives, and internal stakeholders to foster trust and collaboration.
• Use proactive problem-solving skills to identify and address customer needs and concerns, offering tailored solutions to customers of varying complexity.
• Stay informed about customer engagement efforts and provide relevant updates to internal teams in Customer Success, Sales, Communications Operations, and other departments.
• Respond promptly and professionally to customer inquiries via phone, email, and in-person interactions.

Requirements

• 4-year college degree in Biological Sciences or a related field, preferred.
• Exceptional customer service skills and strong interpersonal abilities.
• Effective communication skills, both verbal and written, particularly with patients via telephone and email.
• Ability to think critically and respond quickly to customer issues with a polite, empathetic, and professional demeanor.
• Highly organized and meticulous, with a keen eye for detail and a proven ability to complete tasks accurately and efficiently.
• Initiative and teamwork skills, able to work independently on critical tasks and adapt to new processes smoothly.
• Basic knowledge of general office equipment and software, with proficiency in using computers.

Qualifications

• Preferred: 4-year college degree in Biological Sciences or a similar field.
• Strong customer service and interpersonal skills.
• Effective communication skills, including telephone and email interactions with patients.
• Proactive problem-solving and quick thinking abilities.
• Highly organized and detail-oriented.
• Initiative and teamwork skills.
• Basic knowledge of office equipment and software.

Skills

• Customer Service
• Interpersonal Skills
• Communication (Verbal & Written)
• Problem Solving
• Attention to Detail
• Teamwork
• Office Equipment Proficiency

Benefits

• Full range of benefits, including incentive compensation, restricted stock units, medical and other benefits.
• Equal opportunity employer.

Pay

Illinois Pay Range: $48,000 - $55,000. Actual salary may vary based on qualifications and experience.