Customer Success Representative

About the role

The Customer Success Representative will partner with Regional Account Managers to drive retention, renewals, and in-season engagement across an assigned territory. This role is crucial for ensuring customers fully operationalize Taranis within their business, clearly understand and realize ROI, and expand their engagement through the Intelligence platform.

Responsibilities

• Partner closely with the Regional Account Manager as the territory’s Customer Success lead
• Serve as the day-to-day operational contact for assigned accounts
• Drive pre-season onboarding alignment and expectation setting
• Maintain proactive, high-touch communication throughout the growing season
• Monitor account health, adoption metrics, and engagement levels
• Deliver ROI reviews and seasonal business summaries to support renewal conversations
• Identify in-season expansion and upsell opportunities and coordinate execution with RAM
• Deliver virtual and in-person trainings, platform walkthroughs, and webinars
• Proactively resolve customer issues with a solutions-oriented mindset
• Document activity, account updates, and renewal status in Salesforce
• Collaborate cross-functionally with Sales, Marketing, Product, Customer Experience, and Flight Operations to ensure seamless execution

Requirements

• 3+ years of experience in agricultural retail, cooperative, agronomy, or customer-facing ag roles
• Strong understanding of corn and soybean production systems
• Experience managing customer relationships and driving retention
• Demonstrated ability to communicate value and ROI to stakeholders
• Strong organizational skills with the ability to manage multiple accounts simultaneously
• Results-oriented mindset with strong accountability and follow-up
• Willingness to travel periodically within assigned region

Preferred Qualifications (Advantage)

• Experience in Precision Agriculture or AgTech
• Familiarity with digital agronomy tools, imagery, or data-driven platforms
• CCA certification
• Experience using Salesforce, Google Suite, and Zoom