Customer Success Representative
ZMANA Smart Security Solutions · Honolulu, HI · 1 wk ago
Full-time
Z MANA is changing the security and smart automation market for the people of Hawaii. We are looking for someone to join us on this journey as we bring new technologies and excellent customer service to the islands.
Benefits
- Competitive pay (DOE)
- Product-specific training
- Medical, dental, and vision coverage
- 401K plan
About You
- Passionate about customer satisfaction and committed to doing whatever it takes to keep customers happy
- Person of integrity and strong character who can help build our vision
- World-class salesperson with an extensive background in security and alarm systems
- Have leads in the pipeline and a strategy for generating new leads
- Understand account generation and the Security-as-a-Service model
- Working knowledge of the C-15 (A) (B) / low-voltage industry (alarm systems, access controls, security surveillance, telecommunications, etc.)
- Able to sell products, goods, and services to customers
- Bring key contacts to the organization
Responsibilities
- Work with customers to identify their needs, create solutions, and ensure a smooth sales process
- Find new sales leads through known leads, client referrals, and other methods
- Engage in inside sales, including cold calling for new clients in an office setting
- Conduct outside sales by visiting clients in the field with new or existing clients
- Combine inside and outside sales activities as needed
Qualifications & Skills
- Able to sell and close deals
- Strong customer service skills: friendly communication, active listening, and helping customers explore options
- Working knowledge of the C-15 / low-voltage industry
- Excellent computer skills and familiarity with phone applications
- Working knowledge of smart home and security alarm systems (2GIG, Alarm.com a plus)
- Willingness to complete necessary training to familiarize yourself with the company’s product line
- Strong communication skills to explain product features and answer customer questions
- Flexibility to work long hours, nights, or weekends as needed
- Persistence to bounce back from lost sales and maintain motivation
Requirements
Minimum of 2 years of sales experience, preferably in the security alarm industry. Prior experience interfacing with customers is required.