Logistics & Customer Service Specialist

Position Purpose

To work with customers and GBS to ensure proper support with the selling of finished goods (FG), fulfilling customer and market requirements through assisting in enquiries, coordinating shipments, maintaining good working relationships, monitoring new product developments, minimizing write-offs, and supporting all transport coordination and logistics activities in line with company requirements, processes, and policies.

Responsibilities

• Act as a bridge between factory and customers/GBS and related internal and external departments for all issues, open points, and unclear situations to ensure all parties are aware of priorities and meet market demands.
• Ensure no out-of-stock situations and meet targeted Days of Inventory Outstanding (DIO) for each market.
• Transport order and logistics coordination for all inbound and outbound shipments.
• Communicate with transporters, suppliers, and other JTI companies.
• Create, process, and monitor transports using SAP TM.
• Check incoming invoices for transportation and additional costs, manage blocked invoices.
• Ensure all contracts and shipping documents requirements are clear for all customers, coordinate document preparation for each shipment with respective functions.
• Ensure with markets that tax stamps are available for production, ensure with factory departments that all tax stamp-related processes are followed in line with markets' legislation.
• Responsible for monthly and weekly forecast planning for transportation.
• Support in optimizing logistics processes.
• Participate in projects related to logistics excellence.
• Take full accountability of safety measures to maintain Zero LTI in the factory, perform tasks in a safe and good environment manner.
• Ensure full compliance with JTI Code of Conduct, EHS procedures, labor law, corporate guidelines, internal regulations, and work performance instructions, ISO requirements, 5S3R principles.

Requirements

• University degree, preferably in economics or logistics.
• Minimum 2 years working experience in client-facing roles in export-oriented environments, international trade, or supply chain management.
• Fluent command of English, both written and spoken.
• Strong communication, organizational, and stakeholder management skills, with the ability to collaborate effectively across cross-functional teams and manage competing priorities.
• Advanced proficiency in Microsoft Office applications, particularly Excel, and practical experience working with SAP systems.

Benefits

• Annual Performance-based Bonus
• Employee Stock Purchase Plan
• Personal Development Programs
• Medical, Dental & Vision Plan for employees & family members
• Life insurance
• Matching 401(K)
• Paid Time Off (PTO)
• Paid Family Leave (20 weeks)
• Education/Tuition Assistance
• Volunteering Activities
• Employee Assistance Program (counselling, for employees & family members)

Contact

Contact Alfredo Laferte, Talent Attraction Expert, for more information about this position.