Logistics & Customer Service Agent

Operations & Logistics

• Cookout inbound and outbound shipments via air, truck, and local delivery partners.
• Manage inventory accuracy, including lot tracking, case counts, and packaging requirements.
• Oversee preparation and verification of shipping documents, invoices, and compliance paperwork.
• Maintain cold chain standards to ensure product integrity during transit.
• Liaise with suppliers, processors, and freight forwarders to ensure timely and efficient product movement.

Customer Service

• Serve as the primary point of contact for customer inquiries Wednesday through Sunday.
• Provide timely order status updates, resolve delivery issues, and ensure customer satisfaction.
• Communicate proactively regarding order delays, substitutions, or logistics challenges.
• Collect and report customer feedback to internal teams for continuous process improvement.

Qualifications

• 2+ years of professional experience in operations, logistics, or customer service; seafood or food industry experience preferred.
• Strong organizational and problem-solving skills, with the ability to manage multiple priorities.
• Excellent verbal and written communication skills with a customer-first approach.
• Proficiency in Microsoft Office, Google Workspace, and logistics/order management platforms.
• Ability to work independently and maintain accountability during Wednesday–Sunday coverage.
• Flexibility to adapt in a high-growth, evolving business environment.

Benefits

• Comprehensive benefits package including Medical, Vision, Dental, 401(k), PTO.
• Professional development opportunities within a rapidly expanding company.
• A collaborative and dynamic work environment with opportunities for advancement.