Logistics Coordinator Sunday-Thursday 9:00-5:30PM EST ( Remote local to Miami )
About the role
Together, we are Marken, UPS Healthcare Precision Logistics. As the clinical and advanced therapy part of UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, including Polar Speed's in-network pharmacies, we are optimally positioned to keep our clients competitive in an increasingly complex market.
Work location
This position will begin in a temporary remote capacity. We anticipate transitioning the position to an on-site Miami, Florida office. During these periods, all responsibilities, reporting structure, and performance expectations will remain the same. The temporary remote arrangement will be reviewed regularly. Any changes will be communicated in advance to ensure a smooth transition to an on-site role. Candidates must be able to commute when on-site work resumes.
Responsibilities
- Handle incoming customer requests via phone, email and website with a sense of urgency and attention to detail
- Using MNX's proprietary logistics management platform, process, monitor, and manage critical customer shipments for the medical, aerospace, telecommunications and high tech industries
- Communicate with customers and agents in a professional and courteous manner
- Meet required team metrics
- Stay current on all required training
Qualifications
- At least 1 year of customer service experience
- Time Management
- Must be at least 18 years old and have a high school diploma or GED
- Proficient in: Microsoft-Word, Excel, Outlook & data entry and type 30 WPM
- Knowledge of US and world geography and time zones is preferred
- Call Center experience is preferred
- Must have outstanding communication, customer service, and organizational skills
- Be able to operate in a fast-paced and demanding environment
- Be flexible - with the ability to work additional hours as business requires
Schedule
- Sunday-Thursday 9:00-5:30PM EST
- Must be able to train Monday - Friday 8:00am - 5:00pm EST for 3-4 weeks
Employee Type: Permanent