Logistics Coordinator-ROAR

About the role

ROAR Logistics, Inc. is a global transportation service provider (3PL) and U.S. Customhouse Brokerage offering rail, ocean, air, and road services. The Intermodal Logistics Coordinator supports day‑to‑day execution of intermodal shipments, ensuring reliable service and high customer satisfaction while coordinating rail, drayage, and final‑mile operations.

Key Accountabilities and Outcomes

• Coordinate and schedule intermodal shipments, including pickups, rail departures, and final‑mile delivery.
• Serve as the primary daily point of contact for drayage carriers and rail providers.
• Monitor shipment progress and proactively resolve delays to maintain service reliability.
• Troubleshoot service disruptions such as missed cutoffs, equipment shortages, and terminal congestion.
• Identify and resolve potential service failures; communicate timely updates and alternative solutions to customers.
• Maintain a high level of customer service through consistent, clear, and proactive communication.
• Prioritize and manage multiple tasks while handling frequent, time‑sensitive requests.
• Optimize routing and execution strategies to improve efficiency and reduce transit times.
• Develop and adjust market plans based on capacity availability, performance trends, and changing conditions.
• Analyze industry trends and operational performance to support continuous‑improvement initiatives.
• Identify workflow inefficiencies and contribute to process improvements across intermodal operations.
• Collaborate cross‑functionally with operations, sales, and pricing teams to provide insights and improve outcomes.
• Provide feedback to the pricing team regarding market conditions, challenges, and emerging opportunities.
• Act as a resource for ongoing improvement within intermodal workflows and execution processes.

Knowledge, Skills, and Experience

• Bachelor’s degree preferred; High School Diploma/GED required.
• Strong organizational and time‑management skills with the ability to prioritize effectively.
• Excellent written and verbal communication skills.
• Ability to problem‑solve and make decisions in a fast‑paced environment.
• High attention to detail and commitment to accuracy.
• Proficiency in Microsoft Office (Excel, Outlook, etc.).

Compensation

Annual range: $42,755.00 – $57,845.00 (subject to experience, knowledge, skills, abilities, shift differential, and location).