Logistics Coordinator/LTL Specialist

About the role

The Logistics Coordinator/LTL Specialist coordinates Less-Than-Truckload (LTL) shipments while ensuring cost-effective and timely transportation solutions. This role involves working with carriers, providing exceptional customer service, and managing freight logistics efficiently.

Responsibilities

• Customer Service: Provide prompt and professional support to customers regarding LTL shipments, resolving issues effectively.
• Rate Quotes & Shopping Rates: Obtain competitive freight rates by comparing carrier pricing and service levels.
• LTL Carrier Coordination: Establish and maintain strong working relationships with LTL carriers to optimize service and costs.
• Freight Scheduling: Plan, schedule, and dispatch shipments to ensure on-time delivery.
• Tracking & Tracing Freight: Monitor shipments, provide updates to customers, and address any transit issues proactively.
• Filing Claims: Process and track freight claims, ensuring proper documentation and resolution.
• Data Entry: Maintain accurate shipment details, carrier information, and customer records in company systems.
• Customer Relationship Management: Develop and nurture relationships with existing customers to foster repeat business.
• Cold Calling New Customers: Conduct outbound calls to generate new business opportunities and expand customer base.
• All Other Duties as Assigned: Support additional logistics functions as needed to ensure operational efficiency.

Requirements

Qualifications & Skills: Experience in LTL logistics, freight brokerage, or transportation management. Strong understanding of LTL pricing, freight classifications, and carrier networks. Excellent communication, negotiation, and problem-solving skills. Proficiency in logistics software and Transportation Management Systems (TMS). Ability to multitask, prioritize, and work in a fast-paced environment. Detail-oriented with strong organizational and data entry skills. Proficiency in Microsoft Office Suite (Excel, Word, Outlook).

Education & Experience: High school diploma or GED required; a degree in Logistics, Supply Chain, or a related field is preferred. Minimum 2 years of experience in LTL freight management or a similar role is a plus.

Benefits

• 401(k) matching
• Dental Insurance
• Employee assistance program
• Flexible spending account
• Health Insurance
• Life insurance
• Paid time off
• Referral program
• Vision Insurance