Logistics Coordinator (Load Planner)

Key Responsibilities

• Plan and organize orders/shipments to ensure optimal routing, delivery schedules, and vehicle utilization
• Collaborate with customers and warehouse teams to understand product availability, delivery requirements, and any special handling needs
• Monitor and manage shipment schedules, ensuring all deadlines are met
• Utilize transportation management software (TMS) to track shipments, monitor load progress, and ensure timely and cost-effective deliveries
• Work closely with carriers, suppliers, warehouses and customers to resolve any issues or delays related to pickups or deliveries
• Maintain accurate records of orders, shipments, load plans, and transportation costs for reporting purposes
• Continuously evaluate and implement strategies to improve load efficiency, reduce transportation costs, and improve overall supply chain performance
• Ensure compliance with all relevant transportation regulations, safety standards, and McLane Global policies
• Prepare and submit reports on transportation performance metrics, including load optimization, cost savings, and delivery performance

Customer Service Responsibilities

• Act as the primary point of contact for the Account Managers regarding transportation-related inquiries, providing clear, timely, and accurate information
• Address and resolve any delays, or issues related to shipments or deliveries
• Provide proactive communication about delivery schedules, potential delays, and service changes
• Work with internal teams to ensure customer satisfaction by coordinating the smooth and efficient execution of transportation plans
• Ensure all carrier interactions are documented and followed up on appropriately, ensuring ongoing customer satisfaction
• Handle any claims or disputes related to transportation, working to resolve issues quickly and professionally while maintaining strong customer relationships

Requirements

• 3+ years in transportation - Trucking (FTL, LTL, reefer, etc.) and 3PL brokerage preferred
• Proven experience in transportation planning, logistics coordination, or a related field
• Strong understanding of transportation management systems (TMS) and routing software
• Excellent communication and interpersonal skills to work effectively with internal teams, external carriers, and customers
• Strong computer skills in Microsoft Office applications, Outlook, Word, Excel and PowerPoint
• Analytical mindset with the ability to solve problems and make data-driven decisions
• Detail-oriented with strong organizational and time-management skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Knowledge of transportation regulations and safety standards is a plus