Logistics Coordinator II

About the Role

We're looking for a Logistics Coordinator II to join our team. In this role, you'll go beyond the normal responsibilities of a Logistics Coordinator by acquiring special training and gaining expertise in areas that prepare you for advancement to a Transportation Broker or Account/Carrier Representative.

Responsibilities

• Customer & Carrier Development:
  • Develop and increase profitable volume with existing and newly acquired shippers
  • Contact and build relationships with both new customers and carriers
  • Increase capacity for specific projects and lanes, and increase the overall capacity for the office and company
  • Use strong relationships to understand a customer's business and solve their problems
• Brokerage Operations & Support:
  • Build loads and set up carriers
  • Schedule pickup and delivery appointments and update customer systems
  • Call carriers to inquire about lanes, equipment types, and quantities
  • Deliver exceptional customer service
  • Issue Com-checks and Quick pays and support the accounting function as needed
• Administrative & Compliance:
  • Ensure proper documentation is sent to Carrier Resources and contact insurance companies for proper certificates of insurance
  • Verify carrier information through online applications
  • Uphold the company standard by following the principles of Customer, Company, and Office
  • Answer phones, open and sort mail, and perform general office duties
• ALX & System Mastery:
  • Complete ALC system training as required
  • Update active load information into the system for shipper and carrier tracking
  • Gain specific industry knowledge regarding product compatibility, shipping requirements, and temperature requirements

Qualifications & Skills

• Self-motivated, enthusiastic team player who excels in a fast-paced environment
• Excellent and effective communication skills
• Strong customer service orientation and excellent work ethic
• Ability to quickly process information and make decisions
• Excellent time-management skills with the ability to multi-task
• Highly organized and detail-oriented
• Ability to work well under pressure in a fast-paced environment

Benefits

• Inclusive company culture
• Training and development and competitive compensation
• Unparalleled benefits & wellness
• 401k with a generous match
• Career growth and transfer opportunities
• Company ownership
• Employee recognition program