Logistics Coordinator - Houlton, ME

About the role

The Logistics Coordinator manages daily freight movements, driver communications, and dispatch workflows to ensure seamless, on-time delivery. This role combines precise execution within transportation management software (TMS) with strong customer service skills to support the Day & Ross operational network.

How You'll Help

• Provide complete load information, including routing and directions to ensure drivers are fully prepared for work assignment
• Ability to Multitask effectively
• Monitor all on-board ELD message communication
• Maintain accurate and complete files for all records within TMS System – For drivers, trips and customers
• Answer phones and electronic communication from both drivers and customers
• Monitor TMS System software for correct trip information and flow
• Follow all established processes, procedures and protocol
• Tele-market to develop current and new business opportunities for Day & Ross
• Build a portfolio of clients by researching and seeking out prospects via sales calls
• Cultivating existing brokerage customers for new opportunities for continued growth
• Negotiating and arranging for transportation of goods
• Utilize various tools in the ELD System and TMS System systems per company processes and procedures
• Monitor critical loads, be able to determine when a recovery plan is needed and be able to execute plan to ensure on-time delivery or to achieve other objectives
• Work with Driver Management Team to coordinate weekend dispatch coverage on a rotating schedule as needed
• Strong understanding of the trucking industry and knowledge of customs documentation for transborder movements
• Coordinate carrier bookings, following throughout the duration of the order, and communicating with the customer, both positive and negative occurrences as required
• Other related duties as may be required

Your Skills & Experience

• Minimum of a high school Diploma or GED, with Logistics experience preferred
• Proficient in the use of MS Office applications, a working knowledge of SAP small business a plus
• Experience with the TMW Suite is a plus
• Communication skills – Very high level of verbal and written communication
• Demonstrated customer relationship skills and excellent customer service
• Strong conflict resolution skills
• Able to work deadlines in high transactional environment