Logistics Coordinator, Dispatch, Road Transport US

Duties & Responsibilities

• Dispatch drivers for U.S. Domestic shipment pick-ups and deliveries.
• Prioritize time sensitive cargo.
• Works closely with team members to meet or exceed all customer service requirements.
• Develops and maintains positive customer, contractor & company driver relationships.
• Works directly with customers on the receipt and processing of transportation requests.
• Utilizes various transportation software systems to facilitate material movement, planning and scheduling.
• Handles dispatch with contractors, company drivers and partner carriers.
• Tracks and traces shipments from pick-up through delivery to ensure accurate and up-to-date shipment information is being provided to customers.
• Ensures problem resolution; including identifying issues, applying critical thinking to determine the best course of action, and implementing solutions.
• Responsible for accurate data capture and system entry.
• Communicates effectively with customers, contractors, company drivers, partner carriers and team members.
• Promotes the DSV Road Transport brand.
• Assists with new account start-ups.
• Adheres to all domestic and international shipping regulations and compliance.

Qualifications & Work Experience

• High school diploma or GED required; logistics or transportation experience preferred.
• 1–3 years of experience in dispatch, logistics coordination, or a related operational role.
• Experience coordinating domestic shipments, dispatching drivers, and tracking freight through delivery.
• Familiarity with transportation systems or dispatch software and strong data entry skills.
• Basic knowledge of DOT regulations and transportation compliance, or the ability to learn quickly.
• Strong customer service, communication, and problem-solving skills.
• Able to manage multiple priorities in a fast-paced, team-oriented environment.

Skills & Competencies

• Proficient in typing and PC applications, including Microsoft Office (Excel, Word, PowerPoint).
• Strong English language skills, including reading, writing, and verbal communication; Spanish is a plus.
• Intermediate mathematical skills with the ability to work accurately with numbers and data.
• Excellent interpersonal and communication skills, with the ability to collaborate effectively within a team environment.
• Strong attention to detail and problem-solving abilities.
• Able to prioritize tasks and manage multiple responsibilities in a fast-paced, time-sensitive environment.
• Flexible and adaptable to changing schedules and operational needs, including non-standard hours when required.
• Dependable, accountable, and committed to meeting expectations and following through on responsibilities.
• Strong customer service, communication, and problem-solving skills with the ability to resolve issues effectively.
• Able to work collaboratively within a team environment and adapt to changing operational needs.
• Flexibility to work non-standard hours as required to support operational demands.