Logistics Coordinator - Dedicated Account

Why Choose Suddath to “Move” your Career to the Next Level?

At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

What We Offer!

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
• Weekly pay for hourly-paid employees. Biweekly pay for salaried employees
• Paid Time Off (PTO) and paid company holidays
• Tuition reimbursement plan where employees are encouraged to continue their education and development

For more information on our benefit offerings, please visit here.

Responsibilities

• Responsible for providing proactive and excellent customer service to assigned accounts
• Assisting with scheduling inbound and outbound shipments with Customer’s Carrier’s (including LTL and TL shipments) if applicable
• Managing invoices and billing documents
• Responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc.
• Helps implement Company Quality, Safety, and Customer Standard Operating Procedures (SOP’s).
• Covers all aspects of assigned orders, including order entry, scheduling transportation needs, maintaining order communication, tracking order status, addressing cancellations, resolving order issues, maintaining documentation, and providing proactive customer support
• Maintain consistent contact with clients and agents
• Acts as a liaison between the warehouse and the customer for account and operational needs and work to resolve any discrepancies between the two
• Develop/maintain productive relationships with clients, vendors, agents, and industry partners
• Oversee all aspects of assigned orders
• Oversees onboarding process for new customers
• Maintain damage records, backorder logs, and any applicable regulatory reporting as needed
• Identify and recommend process improvements
• Cover coordination with corporate billing staff to ensure all warehouse accounts are billed accurately and timely. May review/prepare billing as needed
• Maintain Project KPI’s
• Identify and recommend training, work allocation, and problem resolution
• Maintain customer reporting for both internal and external customers
• Participate in internal and/or external customer meetings
• Participates in the development of department goals and objectives; recommends, implements, and administers methods and procedures to enhance operations

Qualifications

• Minimum of High School Diploma, college degree or some college experience highly preferred
• Minimum 2+ years of direct experience in a similar industry, or 2 year completion of Logistics and Transportation courses through accredited college
• Knowledge of inventory management procedures and general warehousing terminology and practices
• Familiarity with warehouse and inventory management systems required
• Solid mathematic and financial accounting principles
• Proficiency with all MS Word programs (e.g. Excel, Outlook)
• Ability to do spreadsheet tracking and data analysis is vital
• Interpersonal and communication skills are critical
• Must have the ability to manage multiple party communications utilizing various forms of software technology and will be expected to successfully negotiate and resolve customer claims
• Must excel in time management, prioritizing deadlines, and communicating with Management proactively if deadlines need to be extended
• Must have strong teamwork and cooperation skills
• Must be able to periodically work a flexible schedule

Physical/Environmental Demands

• While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl, see clearly and talk or hear
• The employee must regularly lift and/or move up to 49 pounds unassisted
• The employee must be able to carry and climb a ladder
• Must be capable of standing and walking for extended periods
• Must be able to twist, stoop, squat, reach above shoulder level and crouch on a frequent basis
• Must be able to use hands and feet simultaneously and for repetitive movements
• Working Conditions: Cubicle working environment
• Noise level in the work environment is usually moderate
• Some facilities may cause exposure to warehouse working environment where loud noises are typical and exposure to varying weather temperatures may exist