Logistics Coordinator - Charlotte, NC (SUN & WED 1p - 7pm & MON & THURS 4am - 2:30pm)
About Us
Thistle makes it easy to eat well – without overthinking it. Founded in 2013, Thistle’s mission is to help people get and stay healthy while improving the sustainability of our food system. We deliver fully prepared, healthy-by-default meals, snacks, desserts, and organic cold-pressed juices. We believe the health of people starts with eating real, whole foods, in the right balance, without the friction. We’re building a future where nutritious, sustainable food is accessible, craveable, and part of everyday life.
About the Role
Reporting to the Logistics Supervisor, the Logistics Coordinator monitors daily onsite delivery operations from start to finish. Logistics Coordinators are often the first person delivery drivers meet in person and serve as a communication point of contact for emergency and non-emergency calls from drivers. They track our Delivery Drivers’ movements to ensure successful direct-to-consumer deliveries.
Responsibilities
- Ensure the success of all drivers/routes dispatched from a specific hub
- Unload deliveries from trucks and/or cold storage
- Organize and stage routes
- Check-in drivers and distribute routes accordingly
- Keep the delivery driver roster up to date
- Train and coach new and existing delivery drivers as needed
- Maintain detailed documentation and compile shift reports
- Act as a last resort rescue and/or VIP delivery driver when needed
- Conduct delivery driver interviews
- Assist with onboarding new drivers as needed
- Collaborate with Customer Support and Logistics teams to review and mitigate error reports