Field Logistics Specialist (Charlotte, NC)

What will you be doing?

• Plans, schedules, and prioritizes upcoming surgery procedures that will be needed from the district office.
• Assigns local pickups and deliveries with respect to time-sensitivity of each and distances to be traveled to mobile field logistics personnel.
• Affirms necessary paperwork is processed for shipments handled.
• Develops and maintains working knowledge of existing products and new product introductions (instruments and implants) to effectively function in the field regarding proper delivery and pickups.
• Proactively identifies errors and omissions in deliveries/pickups to eliminate redundancy in required stops.
• Communicates effectively and professionally with Office Staff, Sales Representatives, and all third-party end-users, including but not limited to Hospital Receiving, Central Processing, and Operating Room Staff.
• Fields customer complaints and communicates them as necessary to OSC staff.
• Dresses in a professional manner as a representative of the company, which may entail wearing Smith and Nephew logoed apparel at the discretion of supervising manager.
• When not directly engaged in courier responsibilities, assists in Office, Sales, and OSC duties as required.
• Works with the District OSC staff and Inventory Specialist in analyzing and deciding the best options for local delivery based on time, cost, and vehicle availability, with respect to multiple locations and extremely time-sensitive shipments.
• Routes shipments via the most appropriate method and confirms updated delivery.
• Carries a cellular phone on person at all times in order to communicate effectively regarding pickups and deliveries.
• Overtime/call will be required to accommodate emergency situations and facilitate changing surgical schedules.

What will you need to be successful?

• Minimum two years college with classes in operations, customer service, or distribution desired.
• In lieu of college classes, a combination of education and above experience totaling four years is required.
• Four-year bachelor's degree preferred.

Benefits

• Your Wellbeing: Medical, Dental, Vision, Health Savings Account (Employer Contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program
• Training: Hands-On, Team-Customized, Mentorship
• Extra Perks: Discounts on fitness clubs, travel and more!

About the role

At Smith+Nephew, we design and manufacture technology that takes the limits off living. The Field Logistics Specialist is an on-site member of the Logistics Team in a District Sales Office. This person will provide logistical support to the Sales Reps as well as excellent customer service to the hospital staff that will differentiate Smith & Nephew from their competitors. The Field Logistics Specialist will focus on product delivery, re-stocking, and maintaining inventory levels, and re-setting instruments pre-and post-surgery.

Acquiring a good working knowledge of company products, operating systems, and procedures is critical.

Qualifications

• Minimum two years college with classes in operations, customer service, or distribution desired.
• In lieu of college classes, a combination of education and above experience totaling four years is required.
• Four-year bachelor's degree preferred.

Skills

• Good working knowledge of company products, operating systems, and procedures.
• Ability to proactively identify errors and omissions in deliveries/pickups to eliminate redundancy in required stops.
• Effective communication skills, both written and verbal.
• Professional demeanor and ability to represent the company in a positive light.

Benefits

• Your Wellbeing: Medical, Dental, Vision, Health Savings Account (Employer Contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program
• Training: Hands-On, Team-Customized, Mentorship
• Extra Perks: Discounts on fitness clubs, travel and more!

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.