Logistics Coordinator

Position Summary

The Logistics Coordinator plays a key role in ensuring the timely fulfillment and delivery of clinical supplies and collection kits to clients and healthcare partners. This position is responsible for inventory management, shipping and receiving activities, logistics documentation, order processing, and carrier coordination. The ideal candidate is highly organized, detail-oriented, customer-focused, and enjoys working in a fast-paced environment while supporting operational excellence and regulatory compliance.

Key Responsibilities

• Fulfill clinic, client, and affiliate orders accurately and efficiently using company systems, Salesforce, and designated portal platforms.
• Assemble, audit, and manage clinical collection kits and associated documentation to ensure quality, accuracy, and compliance.
• Prepare and review shipping documentation, including labels, airway bills, commercial invoices, and other domestic and international shipping documents.
• Coordinate inbound and outbound shipments, including receiving, carrier management, pickup scheduling, and resolution of shipping issues.
• Execute reverse logistics processes for returned materials, PGT components, and clinical supplies.
• Monitor and maintain inventory through audits, reconciliation, replenishment, and inventory control activities.
• Coordinate and document inter-office transfers of supplies, equipment, and biological sample collection materials.
• Maintain a safe, organized, and compliant warehouse and work environment in accordance with company standards and regulatory requirements.
• Manage logistics department email queues and provide timely responses to internal and external inquiries.
• Investigate and resolve shipment, tracking, carrier, and transit-related issues through effective communication and problem-solving.
• Maintain accurate records and update operational activities within Salesforce, Navision, and other business systems.
• Collaborate with cross-functional teams, including Client Services, Customer Service, Genetic Counseling, Scientific Advisors, Laboratory Operations, and Sample Reception.
• Support continuous improvement initiatives and contribute to operational efficiency across logistics, procurement, warehousing, and inventory management functions.
• Perform other duties as assigned in support of departmental and organizational objectives.

Required Qualifications

• High school diploma or equivalent.
• Minimum one (1) year of experience in logistics, shipping, warehousing, inventory control, distribution, or courier operations.
• Proficiency with Microsoft Office applications, including Excel.
• Experience using Salesforce, ERP, CRM, inventory management, or other business systems.
• Basic computer proficiency, including data entry and keyboarding skills.

Preferred Qualifications

• Experience in a healthcare, laboratory, biotechnology, pharmaceutical, medical device, or other regulated environment.
• Two (2) or more years of experience in logistics, freight coordination, supply chain, inventory management, or warehouse operations.
• Advanced Microsoft Excel skills, including reporting, analysis, and inventory tracking.
• Experience working with ERP and logistics management systems.
• Associate's or Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field, or equivalent combination of education and experience.

Knowledge, Skills, and Abilities

Knowledge

• Knowledge of shipping, receiving, inventory control, warehousing, and logistics processes.
• Knowledge of domestic and international shipping procedures, carrier requirements, and shipping documentation.
• Understanding of inventory management practices, quality standards, and operational procedures.
• Familiarity with ERP, CRM, and inventory management systems.

Skills

• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Effective problem-solving and analytical skills.
• Strong computer skills, including Microsoft Excel and business systems.
• Ability to maintain accurate records and documentation.

Abilities

• Ability to manage multiple priorities in a fast-paced environment.
• Ability to maintain a high level of accuracy and attention to detail.
• Ability to work independently and collaboratively as part of a team.
• Ability to investigate and resolve logistics, inventory, and shipping-related issues.
• Ability to follow standard operating procedures, safety requirements, quality standards, and regulatory guidelines.
• Ability to exercise sound judgment and maintain confidentiality.
• Ability to adapt to changing priorities and business needs.
• Ability to stand, walk, lift, carry, and move materials weighing up to 40 pounds as required.

Benefits

• Paid Time Off and 10 Paid Holidays
• 401(k) with Employer Match
• Medical, Dental, Vision
• IVF Coverage to support family building needs
• GAP Insurance
• Basic Life and AD&D Coverage
• Short- and Long-Term Disability
• Optional AFLAC Supplemental Policies
• Employee Assistance Program (EAP)
• Flexible Spending & Health Savings Account