Logistics Coordinator

Duties And Responsibilities

• Exercise discretion in the negotiation of rates with customers and carriers to meet or exceed targeted net margin per month on assigned accounts.
• Build and foster positive relationships with customers and resolve service issues using independent judgment and discretion to ensure customer satisfaction.
• Identify and solicit additional business opportunities with assigned customer accounts.
• Handle very high telephone call and email volume in a courteous and efficient manner.
• Schedule and manage appointments and on-time performance with shippers, receivers, and carriers.
• Locate and arrange approved carriers to cover customer loads, and manage timeliness of loading and unloading.
• Strive for continuous improvement, identify existing or potential issues and assist in corrective action.
• Update and maintain transportation management system with all information received from customer, shipper and carrier.

Job Specifications

2 years of experience.
Excellent interpersonal and communication skills, written and verbal.
Ability to prioritize, organize and handle multiple tasks in a fast-paced office environment.
Ability to work efficiently with a professional, customer friendly attitude.
Intermediate computer skills using Microsoft Office and software applications, and accurate typing skills.