Logistics Coordinator

Delivery Functions

• Create and coordinate multiple daily delivery routes that use resources in an efficient manner.
• Contact customers via phone and email to arrange and confirm delivery appointments.
• Work with sales, order processing, field service, and warehouse to ensure smooth operations.
• Arrange and coordinate third-party delivery assistance as needed.
• Maintain accurate order statuses, scheduling updates, and customer notes within the EA system.
• Provide ongoing communication and support to delivery drivers and field personnel.
• Monitor delivery schedules and proactively resolve logistical or customer issues.
• Ensure customers receive timely updates regarding delivery timing and scheduling changes.

Warehouse Functions

• Receive incoming inventory and assign orders as needed.
• Ensure inventory integrity through good practices and periodic counts.
• Communicate equipment status or concerns for all orders.
• Process sales orders and initiate the fulfillment process.
• Monitor Shop Build process to ensure orders are ready for their designated delivery date.
• Stage and verify all next day deliveries.
• Maintain neat and organized equipment / warehouse.

Required Qualifications

• Effective organizational and multitasking abilities.
• Professional verbal and written communication skills.
• Ability to prioritize and adapt in a challenging environment.
• Strong customer service and critical thinking skills.
• Experience coordinating schedules, logistics, or dispatch operations preferred.
• Proficient in MS Office and ERP systems.