Logistics Coordinator

Trek Travel provides global cycling, hiking, and walking vacations with the goal of helping more people actively explore and experience the world. We’re hiring a Logistics Coordinator in Madison, WI to support our North American operations and bike sales program.

About the role

This hands-on position supports bike fleet operations, equipment logistics, and bike sales. You’ll collaborate cross-functionally with Logistics, Marketing, and Customer Service teams to ensure smooth operations and an outstanding guest experience. The right candidate is organized, detail-oriented, and able to thrive in a fast-paced environment. They will also possess a thorough understanding of bike mechanics, strong customer service skills, and a passion for hospitality.

Responsibilities

• Manage bike and equipment sales, including webstore administration, order fulfillment, and customer communication/issue resolution
• Partner with Marketing on promotions and customer outreach
• Track and report sales performance against goals
• Coordinate daily operations with NA Logistics Manager
• Receive, inventory, and track equipment in inventory management systems
• Support day-to-day warehouse organization and uphold the standards for stocking
• Maintain bike fleet and provide remote mechanical support for field issues to ensure bikes are ready for guests
• Assist with loading/unloading bikes and equipment
• Box and ship bikes and equipment
• Maintain company vehicles and racking systems
• Conduct annual inspections and support outfitting of vans/trailers
• Support tracking and reporting (Excel, Power BI, NetSuite)
• Contribute to continuous improvement initiatives
• Other projects as assigned

Requirements

• 2+ years of bike mechanic experience (Shimano Di2, hydraulic braking, SRAM)
• Strong customer service and communication skills (verbal and written) – English required
• High attention to detail and ability to manage multiple priorities
• Valid driver’s license, Passport to travel through the US and/or Europe
• Ability to lift and move bikes and equipment (up to 100 lbs.) and perform physical tasks in a warehouse environment
• Availability Monday – Friday, with flexibility to cover occasional night or weekend events or support
• Belief in the importance of hospitality and customer service
• Positive, solution-oriented mindset and always ask “How can I help?”
• Fun and flexible attitude while contributing to the overall success of the Logistics Team
• Takes initiative to continuously improve processes

Preferred Qualifications

• Experience managing bike fleets or rental programs
• Experience with inventory or ERP systems (NetSuite, etc.)
• Spanish language skills

Benefits

• Competitive healthcare, dental, and vision
• Flexible Spending Accounts (FSA)
• 6 weeks paid parental leave
• Short Term / Long Term Disability and Life Insurance
• Competitive Paid Time Off package
• Paid Holidays
• 401(k) with company match
• Employee discounts and industry discounts

This is a full-time position based in our warehouse in Madison, Wisconsin, and reports to the North American Logistics Operations Manager. Interest in the active travel industry is beneficial but not required.