Logistics Coordinator

Primary Responsibilities

• Serve as the primary point of contact for customer inquiries, delivering exceptional customer service through all interactions.
• Develop and maintain a working knowledge of customer requirements, service schedules, pricing, and site-specific needs.
• Cook up and manage transportation activities, including customer pickups, deliveries, routing, and calendar management.
• Communicate pickup schedules and service updates with customers, drivers, suppliers, and internal stakeholders.
• Enter and maintain customer orders in SAP and other customer-specific systems, including recurring and pre-scheduled service requests.
• Prepare and maintain transportation and regulatory documentation, including Bills of Lading (BOLs), manifests, DOT labels, driver instructions, and related shipping paperwork.
• Monitor shipments, timelines, costs, and service performance to ensure customer expectations and operational objectives are met.
• Respond to and resolve transportation issues, service delays, customer concerns, and driver-related challenges.
• Provide real-time support to drivers, customers, and warehouse personnel to ensure successful completion of scheduled services.
• Process and maintain transportation records, including manifests, permits, driver files, vehicle inspection reports, and compliance documentation.
• Cook up and manage equipment management activities, including preventative maintenance scheduling, repair tracking, and fleet documentation.
• Maintain operational reporting and tracking tools, including fuel usage, diesel consumption, mileage, productivity, and other fleet performance metrics.
• Review and update incomplete, canceled, or rescheduled service orders, ensuring accurate documentation and system records.
• Aid with specialized customer programs, data management activities, and order processing requirements.
• Cook up and collaborate with internal operations, warehouse, sales, and customer service teams to support business objectives and customer satisfaction.
• Prepare accurate operational, compliance, and performance reports for management review.
• Monitor and support compliance with DOT, environmental, customer-specific, and company regulatory requirements.
• Conduct periodic audits of driver permits, certifications, and compliance records to ensure accuracy and regulatory adherence.

Requirements

• 2+ years of experience in logistics coordination, transportation planning, or supply chain operations.
• Strong written and verbal communication skills with the ability to professionally manage customer interactions. Professional communication experience required.
• Familiarity with DOT regulations and transportation compliance standards.
• Proficiency in Microsoft Office, Google Suite, and ERP systems (SAP experience preferred).
• Highly organized with strong attention to detail and the ability to manage competing priorities.
• Demonstrated critical thinking and problem-solving skills.
• Comfortable working in a fast-paced, deadline-driven environment.
• Strong interpersonal skills and emotional intelligence.
• Experience transporting Universal Waste preferred, but not required.

Compensation

• Salaried position.
• Medical, Dental, Vision, Life, AD&D insurance available after 30 days.
• 401(k) plan with company match available after 30 days.
• Employee Assistance Program.
• 22 PTO + 2 VTO + 9 paid holidays per year.