Logistics Coordinator

About the role

SNF is a specialty chemical group whose products—water-soluble polymers—contribute to treating, recycling, and preserving water, saving energy, and reducing carbon footprint. As a pioneer in soft chemistry, SNF employs 9,000 people worldwide, including over 2,700 in the USA. The Logistics Coordinator plans and executes SNF’s logistics orders to dispatch and manage liquid and dry bulk shipments, coordinates inbound and outbound plant deliveries, pickups, and customer orders, and ensures exceptional customer service by delivering the right product to the right place at the right time while collaborating with all SNF business units (Polydyne/Municipal, Industrial Water Treatment, Mining, Oil and Gas).

Responsibilities

• Create shipment tenders and documents using SNF’s ERP system and monitor shipments to various locations across North America.
• Work closely with Customer Service, Purchasing, Product Management, and Demand and Inventory Planning to ensure orders are shipped with correct delivery requirements and received as expected.
• Choose the best carrier based on rates and service levels, then dispatch customer orders for shipment.
• Collaborate with plant production, planning, and shipping departments to confirm freight readiness and timely loading.
• Work with the Scale House to ensure trailers have the latest information and comply with GVWR; manage trailer yards with daily checks.
• Communicate with planning and customer service teams regarding carrier issues to prevent mishandled shipments and set future standards.
• Assist in correcting in-transit issues by providing disposition, requesting re-consignment, and creating new shipping documents.
• Expedite critically needed shipments and track them to ensure on-time delivery.
• Assist in carrier rate management by updating rate schedules and requesting quotes for new shipping locations.
• Develop and foster relationships with vendors and co-workers.
• Provide backup to other Logistics Coordinators as required.
• Address customer delivery inquiries, concerns, and complaints in a timely and professional manner.
• Monitor customer feedback and satisfaction levels to identify areas for improvement and implement corrective actions.

Requirements

• High school diploma or equivalent (required).
• College degree strongly preferred, preferably in Logistics or other Business disciplines.
• 3 to 5 years of carrier management or dispatching experience preferred.

Skills

• Knowledge and experience in multi-modal logistics—bulk truck, bulk rail, van, flatbed, LTL, and intermodal transportation preferred.
• General computer proficiency with experience in ERP and MS Office software (Word, Excel).
• TMS (Transportation Management System) proficiency strongly preferred.
• Ability to work well under pressure, both in a team environment and individually.
• Customer-focused with strong problem-solving, detail orientation, and a sense of urgency.
• Effective verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Must adapt quickly to unpredictable changes in processes to support SNF’s innovation and competitiveness.

Benefits

• Competitive salary.
• Medical, dental, and vision benefits.
• Flexible Spending Accounts.
• 401(k) Savings Plan.
• Vacation days, incidental/sick days, and paid holidays.
• Life insurance.
• Short-term and long-term disability.
• Tuition reimbursement.
• Employee development and training.