Logistics Coordinator

Essential Duties And Responsibilities

• Maintain consistent contact with clients and agents.
• Act as a liaison between the warehouse and the customer for account and operational needs and work to resolve any discrepancies between the two.
• Develop/maintain productive relationships with clients, vendors, agents, and industry partners.
• Oversee all aspects of assigned orders, including order entry, scheduling transportation needs, maintaining order communication, tracking order status, addressing cancellations, resolving order issues, maintaining documentation, and providing proactive customer support.
• Maintain and adhere to company SOP’s and Quality Assurance process and guidelines for all Customers and warehouse activities, including order specs, shipping requirements, and communication (systems/email/phone) specific to each customer.
• Support onboarding process for new customers.
• Maintain damage records, backorder logs, and any applicable regulatory reporting as needed.
• Identify and recommend process improvements.
• Coordinate with corporate billing staff to ensure all warehouse accounts are billed accurately and timely. May review/prepare billing as needed.
• Maintain Project KPI’s.
• Identify and recommend training, work allocation, and problem resolution.
• Maintain customer reporting for both internal and external customers.
• Participate in internal and/or external customer meetings.
• Participates in the development of department goals and objectives; recommends, implements, and administers methods and procedures to enhance operations.

Qualifications

• Minimum of High School Diploma, college degree or some college experience highly preferred.
• Minimum 2+ years of direct experience in a similar industry, or 2 year completion of Logistics and Transportation courses through accredited college.
• Knowledge of inventory management procedures and general warehousing terminology and practices.
• Familiarity with warehouse and inventory management systems required.
• Solid mathematic and financial accounting principles.
• Proficiency with all MS Word programs (e.g. Excel, Outlook) and ability to quickly learn warehouse system and transportation systems, if applicable.
• Ability to do spreadsheet tracking and data analysis is vital.
• Interpersonal and communication skills are critical.
• Must have the ability to manage multiple party communications utilizing various forms of software technology and will be expected to successfully negotiate and resolve customer claims.
• Must excel in time management, prioritizing deadlines, and communicating with Management proactively if deadlines need to be extended.
• Must have strong teamwork and cooperation skills.
• Must be able to periodically work a flexible schedule.