Logistics Coordinator

About the role

As a Logistics Coordinator, you play a fundamental role in helping our customers move their goods in the most cost-effective way and achieving our ambitious revenue growth objectives. You must be comfortable negotiating on the phone and building relationships with customers as well as carriers. You will be self-motivated, driven to succeed, and thrive in a fast-paced environment. This is an entry-level position, and with the right attitude, performance, and training, there is potential for advancement to a Carrier Development Coordinator and/or Account Manager role.

Responsibilities

• Scheduling and booking shipments to meet agreed transit times
• Dispatching carriers
• Tracking and tracing shipments, providing timely updates to customers
• Resolving shipment problems in a timely and constructive manner to minimize delays
• Monitoring and following up on additional costs incurred during transit to minimize order costs
• Communicating with customers in an excellent customer service manner and building rapport as a responsive and creative problem solver
• Communicating with carriers in an excellent professional manner and developing relationships as a fair business partner
• Maintaining accurate database entries (notes, shipment details, shippers, carriers, etc.)
• Maintaining accurate and timely billing entries
• Maintaining shared files and SOP’s
• Contributing to a healthy working atmosphere where teamwork, communication, and a strong focus on LEGACY culture and values are expected
• Other duties, as required, may be assigned

All duties and responsibilities are expected to be carried out in a manner consistent with LEGACY Core Values: Financial Stability, Customer Focus, Being the Best, Servant Leadership, Integrity, and Making a Difference.

Qualifications

• Interest in working in the transportation industry
• Transportation-related College or University education preferred
• Proficient in Microsoft Office applications
• Experience in the transportation industry preferred
• Experience in intermodal/road transport and/or brokerage environment preferred
• Excellent verbal and written communication skills
• Ability to multi-task, prioritize, and manage time effectively
• Great customer service skills
• Enthusiasm and high energy
• Strong work ethic and coachable
• Insatiable curiosity, always willing to learn and grow with the company into progressive roles and responsibilities

Benefits

• Competitive Pay: Highly competitive wages
• Retirement Support: Company-funded 401(k) with top match percentage in the industry (up to 5% company match)
• Robust Health Plan: Affordable, comprehensive protection for you and your family – medical, dental, vision, and more
• Job Skills Development: On-the-job supply chain skills development, in-person and online training
• Leadership Development: Programs to prepare future supply chain leaders, including new manager training and Leadership Excellence Summit
• Career Opportunities: Build a career path at a growing company that focuses on development, succession planning, and HIPO identification