Logistics Coordinator

Key Responsibilities

• Manage daily operations of domestic services for assigned primary and backup accounts
• Coordinate order entry, dispatch, shipment planning, carrier scheduling, and delivery
• Monitor shipments from pickup through delivery and provide proactive customer updates
• Research and resolve order, shipment, billing, and service issues
• Cook with carriers, vendors, warehouses, and customers to ensure successful execution
• Handle delivery exceptions, claims, shortages, damages, and overages
• Prepare shipping documentation and maintain accurate shipment records
• Process vendor invoices and customer billing accurately and on time
• Meet departmental KPIs for operations, invoicing, and financial close
• Maintain and update Standard Operating Procedures (SOPs) and support cross-training
• Build strong relationships with customers, vendors, and internal teams
• Participate in continuous process improvement and identify opportunities for greater efficiency
• Communicate professionally and effectively with customers, carriers, and colleagues

Qualifications

• Bachelor's degree preferred
• Strongly preferred: 3+ years in shipping/logistics/supply chain management industry/transportation
• PREFERRED: experience using transportation management systems
• Strong organizational skills with excellent attention to detail
• Ability to multi-task in a fast-paced environment, prioritize, and meet deadlines
• Experience with transportation management systems (TMS) and Microsoft Office, especially Excel
• Strong problem-solving, communication, and customer service skills
• Ability to work independently and collaboratively in a team environment
• Physical ability to: communicate clearly and accurately, operate a computer and other office equipment

Personal attributes

• Customer Focus
• Collaborative
• Effective communication
• Interpersonal savvy
• Ensures Accountability
• Time management
• Adaptable and quick to learn
• Proactive
• Comfortable in a fast-paced environment

Benefits

• Belong to a diverse and dynamic culture that promotes inclusion, growth, and development
• Participate in comprehensive compensation (competitive salary and bonus incentive plan)
• Enjoy benefits (including medical, dental, and vision)
• Generous PTO plan (including sick days and Floating Holidays)
• A 401k match
• Enjoy a hybrid work environment