Logistics Coordinator

About the role

EOS IT Solutions is a Global Technology and Logistics company providing Collaboration and Business IT Support services to world‑leading industry leaders, delivering forward‑thinking solutions based on multi‑domain architecture. Customer satisfaction and superior service quality are top priorities, with investment in partners and employees. As a Logistics Coordinator, you will support global logistics and fulfillment operations by coordinating shipments, managing exceptions, analyzing performance, and driving continuous improvement. You will act as a key liaison between internal stakeholders, customers, carriers, freight forwarders, and third‑party logistics providers (3PLs) to ensure efficient product movement across a complex global supply chain.

Responsibilities

• Execute daily logistics transactions, including standard parcel, air freight, ocean freight, and white‑glove shipments.
• Coordinate shipment bookings with carriers, freight forwarders, and logistics service providers.
• Obtain and validate required trade compliance, customs, and dangerous goods (DG) documentation.
• Provide shipping instructions to internal stakeholders and external logistics partners.
• Monitor end‑to‑end shipment activity and ensure timely execution against established service levels.
• Proactively identify, investigate, and resolve shipment exceptions, including delays, customs holds, delivery failures, and claims.
• Respond to customer inquiries by providing shipment status updates and logistics process guidance.
• Manage inbound and outbound logistics activities while maintaining accurate shipment records.
• Serve as a primary point of contact between logistics operations and internal customers, project teams, procurement, manufacturing, and other cross‑functional stakeholders.
• Coordinate daily activities with third‑party logistics providers (3PLs), freight forwarders, carriers, and vendors.
• Support supplier and vendor onboarding activities, including process implementation and operational readiness.
• Monitor logistics partner performance against agreed service levels and contractual obligations.
• Escalate service issues and work collaboratively with vendors to drive corrective actions and continuous improvement.
• Maintain strong working relationships with internal and external partners to ensure operational success.

Requirements

• Minimum of two years' experience in logistics, transportation, supply chain operations, or fulfillment coordination.
• Experience managing domestic and international shipments through parcel, air, ocean, and specialized transportation modes.
• Strong understanding of freight forwarding customs processes, trade documentation, and supply chain operations.
• Experience working with transportation management systems (TMS), warehouse management systems (WMS), ERP systems, or case management platforms.
• Proficiency in Microsoft Excel, Google Sheets, and AI data analysis tools.
• Strong analytical and problem‑solving skills with the ability to identify trends and recommend solutions.
• Excellent organizational skills with the ability to manage multiple priorities in a fast‑paced environment.
• Strong verbal and written communication skills with the ability to effectively engage stakeholders at all levels.
• Demonstrated ability to manage logistics exceptions and drive timely resolution.
• Customer‑focused mindset with a commitment to service excellence and operational execution.

Qualifications

• Knowledge of Dangerous Goods (DG) shipping requirements and trade compliance regulations.
• Experience working with Salesforce Service Cloud, AfterShip, PandoAI, Power BI, Tableau, or similar platforms.
• Experience managing third‑party logistics providers (3PLs) and carrier performance programs.
• Experience supporting global logistics operations across multiple regions and time zones.

Benefits

• Onsite parking
• Electric vehicle (EV) charging access
• Complimentary breakfast and/or lunch options
• Snacks and beverages available onsite
• Employee discounts through partner programs

Pay

$27—$30 USD

Schedule

Full‑time, onsite position during standard business hours.