Logistics Coordinator

About the role

Start date: November 2026. EOS IT Solutions is a global technology and logistics company that provides collaboration and business IT support services to some of the world’s largest industry leaders. The company emphasizes customer satisfaction, superior quality of service, and investment in partners and employees, delivering forward‑thinking solutions based on multi‑domain architecture.

Responsibilities

• Execute daily logistics transactions, including standard parcel, air freight, ocean freight, and white‑glove shipments.
• Coordinate shipment bookings with carriers, freight forwarders, and logistics service providers.
• Obtain and validate required trade compliance, customs, and dangerous goods (DG) documentation.
• Provide shipping instructions to internal stakeholders and external logistics partners.
• Monitor end‑to‑end shipment activity and ensure timely execution against established service levels.
• Proactively identify, investigate, and resolve shipment exceptions such as delays, customs holds, delivery failures, and claims.
• Respond to customer inquiries with shipment status updates and logistics process guidance.
• Manage inbound and outbound logistics activities while maintaining accurate shipment records.
• Serve as primary point of contact between logistics operations and internal customers, project teams, procurement, manufacturing, and other stakeholders.
• Coordinate daily activities with third‑party logistics providers (3PLs), freight forwarders, carriers, and vendors.
• Support supplier and vendor onboarding, including process implementation and operational readiness.
• Monitor logistics partner performance against service levels and contractual obligations.
• Escalate service issues and collaborate with vendors to drive corrective actions and continuous improvement.
• Maintain strong working relationships with internal and external partners to ensure operational success.

Requirements

• Minimum two years’ experience in logistics, transportation, supply chain operations, or fulfillment coordination.
• Experience managing domestic and international shipments via parcel, air, ocean, and specialized transportation modes.
• Strong understanding of freight forwarding customs processes, trade documentation, and supply chain operations.
• Experience with transportation management systems (TMS), warehouse management systems (WMS), ERP systems, or case management platforms.
• Proficiency in Microsoft Excel, Google Sheets, and AI data analysis tools.
• Strong analytical and problem‑solving skills with ability to identify trends and recommend solutions.
• Excellent organizational skills and ability to manage multiple priorities in a fast‑paced environment.
• Strong verbal and written communication skills for engaging stakeholders at all levels.
• Demonstrated ability to manage logistics exceptions and drive timely resolution.
• Customer‑focused mindset with commitment to service excellence and operational execution.

Qualifications

• Knowledge of Dangerous Goods (DG) shipping requirements and trade compliance regulations.
• Experience with Salesforce Service Cloud, AfterShip, PandoAI, Power BI, Tableau, or similar platforms.
• Experience managing third‑party logistics providers (3PLs) and carrier performance programs.
• Experience supporting global logistics operations across multiple regions and time zones.

Benefits

• On‑site parking.
• Electric vehicle (EV) charging access.
• Complimentary breakfast and/or lunch options.
• Snacks and beverages available on‑site.
• Employee discounts through partner programs.

Pay

Pay range: $27 — $30 USD.