Logistics Coordinator

About the role

Handle customer queries, escalations and a large volume of day-to-day reports throughout the life cycle of customer orders. Build a close working relationship with the Key Account control tower staff by understanding their day-to-day business requirements and servicing accordingly. Ensure a large number of customer and carrier performance reports are completed weekly/monthly and submitted on time with accurate content. Apply scheduling, planning and coordination activity to support product inbound and outbound operations. Communicate both internally and externally with customers and stakeholders. Process order set-up via preferred internal systems to include, but not limited to, EDI feeds or manual creation. Ensure orders are picked and processed timely to meet KPI requirements and help monitor and ensure proper inventory levels per customer expectations.

Responsibilities

• Coordinate facility operations to drive productivity and efficiency through effective methods and strategies.
• Handle customer queries, escalations and daily reporting across the order lifecycle.
• Build and maintain relationships with Key Account control tower staff to align with business needs.
• Complete and submit weekly/monthly customer and carrier performance reports accurately and on time.
• Apply scheduling, planning and coordination to support inbound and outbound product flows.
• Communicate internally and externally with customers and stakeholders.
• Process order set-ups via EDI feeds or manual entry in internal systems.
• Ensure timely order picking and processing to meet KPIs and maintain proper inventory levels.

Requirements

• Customer service background in logistics or planning with ability to build customer relationships and resolve issues promptly.
• Proficiency in Word, Excel and Outlook, with strong emphasis on Excel (VLOOKUP, PivotTables are a plus) for tracking and analysis.
• Ability to adapt and work effectively in a fast-paced, high-pressure environment.
• Strong multitasking and organizational skills.

Schedule

• 1st Shift: Monday–Thursday, 5:00 am–3:30 pm
• 2nd Shift: Monday–Thursday, 5:00 pm–3:30 am
• Weekend 1st Shift: Friday–Sunday, 5:00 am–5:00 pm
• Weekend 2nd Shift: Friday–Sunday, 5:00 pm–5:00 am