Logistics Coordinator

We are among the top logistics companies in the United States, focusing on freight management, warehouse and distribution center assistance, last‑mile delivery, supply chain analytics, optimization, and other services. Our comprehensive logistics solutions enable us to assist partners in lowering warehousing and transportation expenses effectively. This role facilitates communication with vendors and customers, ensuring timely deliveries to meet customer requirements and reports directly to the Manager.

Responsibilities

• Schedule and dispatch vendors or independent contractors to appropriate locations according to customer requests, specifications, or needs, using telephones and dispatch software.
• Communicate all pertinent data (customer locations, type of pickup, scanning requirements, temperature requirements, etc.) to vendors at the time of dispatch.
• Receive, input, and distribute on‑demand work orders, proof of deliveries (PODs), and manifests; prepare reports as required by management.
• Serve as a contact person for all vendors within route territories and inform them about traffic problems such as construction, accidents, congestion, weather conditions, and other hazards.
• Manage vendor contact to ensure all routes are covered as needed.
• Determine appropriate responses to emergencies, accidents, and breakdowns.
• Communicate Chain of Custody standards (location scanning, specimen handling, parcel scanning, etc.) as required by Capstone Logistics customers.
• Resolve vendor problems or grievances and refer to vendor management when further assistance is needed.
• Evaluate the importance of incoming telephone calls and prioritize accordingly.
• Provide support to the customer service team on an as‑needed basis or during peak season.
• Ensure policies and procedures defined in the Independent Contractor Operating Agreement are consistently followed.
• Make decisions and take actions to determine the most appropriate delivery methods to meet or exceed customer service expectations.
• Maintain accurate documentation on the status of each job within the dispatch POD, manage distribution of work, and ensure documentation is complete before jobs are cleared.
• Provide excellent customer service by ensuring timely and efficient courier service according to route schedules and on‑demand requests.
• Confer with customers or supervising personnel to address questions, problems, complaints, and service requests.
• Keep customers notified of changes to route schedules or on‑demand delays.

Requirements

• Excellent verbal communication and problem‑solving skills.
• Proficiency with computer applications, including Microsoft Word, Outlook, Excel, etc.
• Strong interpersonal skills with the ability to foster teamwork and motivate/coach others.
• Ability to accurately and quickly read maps.