LOGISTICS COORDINATOR

About the role

The Logistics Coordinator will be responsible for working with customers and carriers ensuring proper transportation and delivery of products. This role serves as the point of contact for any questions or concerns from customers, vendors, and consumers. The position requires strong attention to detail and the ability to problem‑solve across departments to ensure customer satisfaction.

Responsibilities

• Transportation Coordination
  • Oversee scheduling and arrangement of inter‑branch transfers and distribution of finished products to customers.
  • Collaborate with sales and customer service teams to meet requirements and select appropriate carriers when needed.
• Supply Chain Coordination
  • Proactively address disruptions in the supply chain to minimize delivery impacts.
  • Work closely with suppliers, manufacturers, warehouses, and other sites to ensure a seamless and efficient supply chain process.
• Compliance and Documentation
  • Ensure adherence to local, state, and federal regulations related to food safety and transportation.
  • Maintain accurate, up‑to‑date records of shipments, inventory, and transactions.
  • Maintain insurance carrier documentation and handle claims for carriers due to mishandling.
• Quality Control
  • Handle quality issues with carriers and warehouses as they arise to maintain standards throughout the logistics process.
• Communication
  • Maintain open lines of communication with customers, warehouses, and carriers to ensure timely and accurate deliveries.
  • Communicate any delays or issues to customers, warehouses, and relevant departments.
  • Act as a liaison between warehouse, customers, sales, and customer service teams.
• Problem Solving
  • Identify and resolve high‑priority customer issues related to transportation delays, inventory discrepancies, and supplier performance by coordinating with the warehouse, sales, and carriers.
  • Develop and implement contingency plans to mitigate the impact of unforeseen events.
• Technology Utilization
  • Leverage logistics and supply chain management software to monitor and manage transportation effectively.

Qualifications

• Bachelor’s degree and/or six (6) years of transportation industry experience.
• Experience in food manufacturing, transportation, warehouse, or customer service industries (required).
• Proficient in Excel, complaint platforms, Microsoft Suite, and carrier tracking systems.
• Bi‑lingual preferred (Spanish).
• Willingness to work on call and weekends when necessary.
• Demonstrated experience with Enterprise Resource Planning (ERP) systems, particularly Microsoft Dynamics 365.
• Experience in a customer‑facing role (preferred).

Physical Demands and Work Environment

Office environment that is moderately quiet. The role involves frequent standing, walking, sitting, talking, and hearing. Continual use of hand and finger dexterity is required. Some travel may be required.