Logistics Coordinator

Benefits

• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance

Responsibilities

• Customer Service & Order Management
• Serve as a primary point of contact for customers via phone, email, and other communication channels
• Provide timely delivery updates, confirmations, and proactive communication regarding shipment status
• Build and maintain positive relationships through exceptional customer service
• Coordinate customer orders from order entry through final delivery
• Dispatch & Transportation Coordination
• Schedule and dispatch company drivers to maximize operational efficiency
• Build and optimize driver loads while maintaining delivery schedules
• Maintain clear communication with drivers regarding schedules, delays, and operational updates
• Monitor trucks and drivers using GPS and fleet tracking systems
• Coordinate transportation activities to ensure timely loading and delivery
• Operational Support
• Work closely with Plant Operations, Tanker Prep, Fleet, Sales, and Customer Service teams to ensure trailer and driver availability
• Process customer orders accurately within company systems
• Maintain detailed and accurate logistics documentation
• Aid with special projects and additional operational responsibilities as assigned
• Equipment & Driver Support
• Coordinate repairs for truck breakdowns and emergency service needs
• Schedule preventive maintenance with the Fleet Team
• Support drivers by responding to operational issues and after-hours calls during scheduled on-call rotations
• Problem Solving & Continuous Improvement
• Respond quickly to unexpected transportation issues while minimizing customer impact
• Identify opportunities to improve dispatch efficiency and communication
• Contribute to process improvements that enhance customer service and operational performance
• Maintain a positive, solution-oriented mindset while supporting company objectives

Qualifications

• High school diploma or equivalent required; additional education in Business, Logistics, Supply Chain, or a related field preferred
• Minimum of one (1) year of dispatch, transportation, logistics coordination, or related experience preferred
• Proficiency with Microsoft Office Suite and computer-based logistics systems
• Experience with fleet tracking or dispatch software preferred (Mcleod)
• Excellent verbal and written communication skills
• Strong organizational, multitasking, and time management abilities
• Ability to remain calm and make sound decisions in a fast-paced environment
• Self-motivated, dependable, and capable of working independently

Key Competencies

• Customer service excellence
• Dispatch and transportation coordination
• Communication and relationship management
• Organization and attention to detail
• Problem-solving and decision-making
• Time management and prioritization
• Adaptability in a fast-paced environment
• Team collaboration and accountability

Compensation

Salary Range: $50,000 – $65,000 annually based on qualifications and experience

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Health reimbursement account
• Flexible spending account (health and dependent care)
• Life insurance(company provided and voluntary buy up option)
• 401(k) with company match
• Paid time off

Application Requirements

• Candidates must be U.S. citizens or possess valid proof of authorization to work in the United States.