Logistics Coordinator

Biocair · New York, United States · 3 wk ago

On-siteCustomer Service$26–$29/hrFull-time

Do you thrive when acting as the central link between customers, logistics teams, and external partners to ensure critical shipments move smoothly across the globe? We’re seeking a detail-driven and customer-focused Logistics Coordinator to join our Operations team in New York where you’ll be at the heart of our logistics operations ensuring shipments are accurately planned, executed on time, and communicated clearly to customers.

About the role

Your day will involve coordinating shipments, resolving issues before they escalate, and proactively communicating updates that build customer trust. By ensuring accuracy, compliance, and efficiency, you will play a key role in delivering time-sensitive logistics solutions that directly impact customer success and business performance. You’ll work closely with internal teams and external partners in a collaborative and fast-paced environment, to deliver seamless logistics solutions, while proactively managing issues and maintaining high standards of data accuracy and compliance.

This is an individual contributor role with indirect influence through cost-aware decision-making (e.g. vendor selection, exception cost tracking) to positively impact budgets.

Responsibilities

Ensure shipment data is entered accurately and compliantly to enable smooth global transportation
Coordinate shipments end-to-end, working across internal teams and external partners to deliver on time
Communicate proactively with customers to provide updates, resolve issues, and enhance their experience
Monitor and manage shipment execution, identifying risks and acting quickly to resolve delays
Capture and manage shipment deviations, ensuring transparency of costs and operational impacts
Maintain accurate records and documentation to support compliance and operational excellence
Support continuous improvement by identifying inefficiencies and contributing to better processes

Requirements

Proven customer service or client relationship experience
Strong attention to detail and data accuracy
Ability to manage multiple priorities and deadlines
Excellent communication and stakeholder coordination skills
Problem-solving mindset with ability to resolve issues independently
Comfortable working with systems (TMS, CRM, MS Office)
Experience in logistics/freight forwarding within the life sciences / pharmaceutical industry is desirable
Familiarity with customs, dangerous goods, or shipping compliance would be helpful

Applicants must have the right to work in the United States. Visa sponsorship is not available for this opportunity.

Benefits

Competitive salary: $26 - $29 per hour
Comprehensive medical coverage with company-funded HRA to offset individual deductible
Medical & Dependent Care FSAs
Dental & Vision insurance
Short-term disability & sick leave
Parental leave (maternity & paternity bonding)
15 days annual leave + public holidays + floating holidays + birthday leave
401(k) and Roth IRA with up to 6% match
Employee Assistance Programme

Schedule

Full-time (40 hours per week), Monday - Friday, 09:00 - 17:00
Fully onsite at our New York office

Career Growth

Opportunity to shape global operations and develop your career within a growing global organisation.