Logistics Coordinator

Key Responsibilities

• Ticket + Work Order Management
• Monitor all inbound tickets/work orders (Guesty/Breezeway and related channels)
• Acknowledge, categorize, and route quickly
• Assign work orders to the appropriate internal team member or vendor based on scope, urgency, location, access, and skill requirements
• Set clear priorities and escalation paths for urgent issues (same-day turns, guest impacting issues, safety items, VIP/owner arrivals)
• Dispatch + Scheduling Support
• Cook daily routing with Field Ops Support, Maintenance, Housekeeping Support, and APM/PM teams
• Balance workloads across pods/teams and adjust assignments as conditions change (late checkouts, early arrivals, supply shortages, owner requests)
• Support readiness for key moments: owner arrivals, VIP guests, high-occupancy weekends, peak season turnovers
• Communication + Coordination
• Provide clear ticket notes, expectations, and context to field teams
• Act as the connector between PMs and shared services (warehouse/linen, maintenance, housekeeping) to prevent delays
• Communicate status updates to relevant stakeholders (PM/APM, Field Ops Support Managers, Guest Experience, Revenue, etc.) when needed
• Quality + Documentation
• Ensure work orders are closed properly with notes, photos, and documentation where required
• Track repeat issues and flag patterns (recurring maintenance issues, supply problems, vendor reliability, process gaps)
• Maintain clean systems: correct categories, tags, property notes, and operational checklists
• Operational Support (as needed)
• Assist with coordination for supply delivery runs, lockouts, access issues, and time sensitive operational needs
• Occasionally support on-site verification or coordination during major incidents or peak periods (market dependent)
• Other duties as assigned

Skills & Qualifications

• 2+ years in operations coordination, dispatch, hospitality, property management, or similar role preferred
• Strong comfort working in ticketing / work order systems (Guesty, Breezeway, Hubspot, etc. a plus)
• Organized, calm under pressure, great at prioritizing and moving fast without dropping details
• Clear communicator (written + verbal) with a customer-service mindset
• Able to handle ambiguity and solve problems with limited instruction

Workplace Environment & Physical Requirements

• Ability to work in properties requiring walking, climbing stairs, and physical assessment
• Ability to move freely and lift up to fifty (50) pounds without assistance
• Flexible schedule including weekends, holidays, and on-call support as needed
• Primarily desk/office work
• May require limited local travel for urgent operational needs