Logistics Coordinator

Support daily transportation and distribution operations to ensure timely, cost-effective, and compliant product movement. Manage shipment execution, carrier coordination, and issue resolution while assisting with retail chargebacks and freight claims.

Responsibilities

• Transportation & Daily Operations
  • Coordinate daily outbound and inbound shipments across FTL, LTL, and parcel carriers
  • Communicate with carriers, warehouses, and internal teams to ensure on-time pickups and deliveries
  • Track shipments, proactively identify delays or issues, and take corrective action
  • Prepare and review shipping documents including BOLs, PODs, and invoices
  • Maintain accurate shipment data in systems, ERP, and retailer portals
• Retail Chargeback Support
  • Monitor, analyze, and research retailer chargebacks related to routing compliance, late delivery, shortages, or documentation errors
  • Dispute invalid chargebacks by gathering supporting documentation (PODs, BOLs, carrier confirmations, retailer guidelines)
  • Work cross-functionally with warehouse, customer service, and transportation teams to prevent recurring chargebacks
  • Track chargeback trends and assist with root-cause analysis and process improvements
• Freight Claims Support
  • File, track, and resolve freight claims related to loss, damage, or shortage
  • Coordinate with carriers, warehouses, and customers to collect claim documentation
  • Ensure claims are submitted within carrier and regulatory timelines
  • Manage claim status through resolution and recovery
  • Maintain organized records for audits and reporting
• Carrier & Vendor Coordination
  • Communicate daily with carriers regarding scheduling, service issues, and shipment exceptions
  • Support carrier compliance with retailer routing guides and shipping requirements
  • Assist with carrier performance tracking and service issue documentation

Requirements

• Education
  • Bachelor’s Degree in Business or equivalent degree and 3 years of relevant business experience, or
  • High School diploma/GED and 3 years of relevant business experience in logistics, supply chain management, and/or project management
• Work Experience
  • 2–4 years of hands-on experience in logistics, transportation, or supply chain operations
  • Demonstrated experience handling day-to-day shipment execution and coordination
  • Direct experience with retail chargebacks and freight claims (researching, disputing, filing, and tracking)
  • Experience working with carriers, warehouses, and retailer compliance or routing guides
• Skills
  • Experience in delivery and evaluation of transportation carrier management
  • Proactive and able to work well independently as well as in a team environment
  • Strong cross-functional collaboration skills
  • Strong ownership and organization skills
  • Proficient with MS Excel and MS PowerPoint
  • Experience coordinating with 3PLs, brokers, or distribution centers
  • Ability to work confidently in a rapidly changing, fast-paced, and results-oriented corporate environment
  • Experience working with major retailers (e.g., big box, grocery, or ecommerce)
  • Familiarity with carrier liability rules and freight claim processes
  • Excellent written and verbal communication skills in English

Preferred Qualifications

• Background in logistics and supply chain management
• Ability to plan and prioritize work
• Highly organized and able to manage multiple responsibilities
• Software skills, including use of Microsoft Office and Oracle
• Verbal and written communication skills to explain complex and/or confidential information

Working Conditions

• Office environment
• Requires sitting, operating a computer keyboard, telephone, and other office equipment for extended periods of time

Pay

$25–$30/hour for this role in Fremont, California. The final amount will be determined based on qualifications and experience.

Benefits

• Bonuses
• Medical, dental, and vision insurance
• Life insurance and AD&D insurance
• Paid Time Off
• EAP (Employee Assistance Program)
• 401(k) retirement plan