Logistics Coordinator

About the role

The Logistics Coordinator is responsible for monitoring non-active shipments, managing operational exceptions, and ensuring timely, effective communication with assigned carriers. This role supports load execution by proactively resolving issues, tracking key shipment milestones, and maintaining accurate and up-to-date status information. The Logistics Coordinator plays a critical role in ensuring smooth day-to-day transportation operations and delivering a reliable customer experience.

Responsibilities

• Review and resolve issues escalated from second shift teams to ensure continuity of operations.
• Ensure rate agreements are properly executed, signed, and audited for accuracy and compliance.
• Monitor dispatched and IR loads, addressing orders that remain unassigned or inactive beyond expected timeframes.
• Manage and update same-day shipment statuses to ensure timely and accurate tracking.
• Track multi-day shipments and resolve pickup and delivery issues to minimize delays.
• Follow up on delivered loads with missing Bill of Lading (BOL) documentation and ensure proper receipt.
• Receive and manage inbound calls from assigned carriers, providing timely support and issue resolution.
• Proactively communicate shipment updates, delays, and resolutions to carriers and internal stakeholders.
• Additional duties as assigned to support business needs.

Requirements

• High school diploma or equivalent; associate's degree in business or a related field is a plus.
• Some experience with order entry or a similar administrative role, preferably within the transportation or logistics industry, is preferred.
• Some experience with customer service is preferred.

Skills

• Proficient in Microsoft Office programs and other general office equipment.
• Organized thinker with exceptional attention to detail and accuracy.
• Excellent communication skills, both verbally and in writing.
• Ability to deliver exceptional customer service.
• Positive attitude, team player.
• Ability to multi-task.
• Intermediate-level data entry skills.
• Ability to work independently.
• Willingness to learn and assume responsibility.
• Personal responsibility to manage change.

Work Environment

• General office conditions.
• Exposed to moderate noise levels.

Physical Abilities

• Required to use close vision and be able to focus.
• Regularly required to talk and hear; frequently required to sit, stand and bend at the knee and waist, and walk.
• Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer.
• Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment.
• Regular attendance is a necessary and essential function.

Pay

Pay Range: $20-$21/hr based on experience. $500 sign-on bonus.

Schedule

Monday-Friday, 7:00am-3:30pm