Logistics Claim Analyst- Bilingual (Korean/English)

Key Responsibilities

• Collect claim data from various data sources.
• Analyze claim data to report on claim trends, recovery/claim ratio, and other situational forecasts.
• Provide additional data as requested by SEA and Management.
• Monitor aging claim status and provide frequent notifications to team members regarding outstanding claims exceeding 120 days.
• Obtain relevant transportation/claim data using systems such as NERP, SAP, WMP, TMS, and Cello.
• Collect and organize data for daily/weekly/monthly progress reports.
• Prioritize and execute any ad hoc reporting and special project requests.
• Design, implement, automate, and maintain large scale enterprise data ETL processes.
• Consistently meet strict deadlines set by management with a strong sense of responsibility.

Qualifications & Skills

• Bachelor's degree in Statistics, Accounting, Business, Analytics, or equivalent experience.
• A minimum of 1-2 years of data analytics experience. Transportation/Logistics experience preferred.
• Fluent in Korean is preferred.
• Strong communication and interpersonal skills, with the ability to convey information clearly and concisely.
• Ability to read, interpret, and simplify complex information from various sources into clear and understandable formats.
• Strong critical thinking and planning ability; balancing accountabilities; flexibility to work in a fast-paced, team environment.
• Advanced knowledge of analytical skills in Microsoft Excel (PIVOT, VLOOKUP, seasonal index, IF functions, etc.) for reporting to management.
• Ability to collaborate and share tasks to maximize efficiency towards common goals.