Logistics and Program Support Manager

Duties

• Orchestrate end-to-end program delivery logistics across cross-functional teams and vendors, including facilities, catering, and event services.
• Manage complex program calendars, resolving scheduling conflicts, and maintaining detailed records to ensure timely and seamless experiences for faculty and learners.
• Initiate and lead meetings with stakeholders to plan scope and format of events.
• Be responsible for budget planning and management, venue management and equipment and facilities management for specific events.
• Staff in-person events to ensure outstanding participants' experience.
• Build and maintain relationships with internal and external partners.
• Procure and coordinate vendor services. Negotiate vendor contracts to minimize liability and risks.
• Research and provide recommendations for potential event locations and evaluate alternatives.
• Investigate, document and report complaints regarding all aspects of events including customer service, crowd control and staff issues.
• Provided administrative and operational support, manage administrative workflows for the Custom team, e.g., expense justifications.

Requirements

• Bachelor's degree and three years of relevant experience or a combination of education and relevant experience.
• Demonstrated success managing event teams and planning, developing budgets, and meeting budget goals.
• Excellent project management skills, and the ability to manage complex timelines and multiple projects.
• Able to work both independently and as part of a team.
• Excellent interpersonal, communication, time management, and customer service skills. Must be well organized and detail oriented.
• Exceptional customer service skills with the ability to cultivate partnerships.
• Demonstrated high level of confidence in making strategic decisions, good judgment, and innovative and creative problem-solving skills.
• Knowledge of Microsoft Office suite, File Maker Pro and knowledge of cloud applications such as Google Docs and Forms.
• Able to interact and successfully collaborate with a broad spectrum of contributing groups and customers.
• Must possess and maintain a valid California noncommercial Class C Driver's License.