Logistics Analyst

About the role

This Logistics Analyst will work closely with customers, internal teams, warehouses, and third-party logistics providers to resolve issues, coordinate shipments, monitor inventory, and maintain accurate order information. This role is ideal for anyone looking to do logistics, supply chain, or order management who enjoys coordinating across departments and ensuring customer orders move efficiently from purchase through fulfillment and invoicing. The position also involves analyzing operational data and helping identify opportunities to improve processes and efficiency.

Responsibilities

• Coordinate domestic and import orders from entry through fulfillment.
• Work with customers, internal departments, warehouses, and 3PL partners to ensure timely and accurate shipments.
• Review orders for accuracy and resolve discrepancies between customer requirements and internal systems.
• Maintain customer, pricing, and product information within ERP systems.
• Monitor inventory levels and address potential shortages or fulfillment issues.
• Coordinate with 3PL partners regarding routing, shipping changes, shortages, and other order issues.
• Monitor customer shipping requirements and communicate updates to appropriate internal teams.
• Track and report operational and customer service KPIs.
• Perform manual order entry when required.
• Analyze logistics and operational data to identify trends and process improvement opportunities.
• Support and lead cross-functional projects as needed.

Requirements

• 5+ years of experience in logistics, supply chain, customer operations, order management, or a related field.
• Experience supporting consumer products, retail, big-box, mid-tier, or e-commerce customers preferred.
• Intermediate to advanced Excel skills, including Pivot Tables and VLOOKUP/XLOOKUP.
• ERP experience required; EDI experience is a plus.
• Strong analytical and problem-solving skills.
• Excellent communication and organizational abilities.
• Strong attention to detail with the ability to manage multiple priorities.

Pay

This role pays between $65,000 and $80,000 annually depending on experience.