Logistics Analyst

About the Role

A Logistics Analyst is responsible for the coordination and oversight of drivers, trucks, and containers to create capacity, maximize productivity, and ensure prompt, courteous, and efficient service to all customers. Additional responsibilities include the oversight of safety, customer experience, and productivity.

Responsibilities

• Ensure compliance with all required safety policies and procedures.
• Analyze daily route information and implement changes to daily routing to ensure efficient, proactive, and immediate improvements to route standardization, efficiency, and accuracy using the internal routing platform.
• Use routing system visibility and flexibility to analyze and respond to same-day changes or next-day planning for customer service needs, ensuring on-route efficiencies and improving route design by identifying patterns and areas for improvement.
• Ensure all routes are closed on time by verifying data accuracy and making the close route process durable.
• Quickly and proactively evaluate and resolve problems that may arise while trucks and drivers are in transit.
• Proactively manage driver safety and security of company assets and provide direction to drivers.
• Collect, interpret, and analyze various types of logistics data, including inventory, asset reliability, and other route data, to make decisions that increase overall routing accuracy.
• Maintain constant communication with drivers to evaluate route progress and ensure they have all necessary information.
• Evaluate and escalate driver performance issues or concerns for resolution.
• Understand route sequencing to drive efficiency.
• Respond to missed pickups and service commitments by scheduling customers accordingly.
• Evaluate and educate drivers regarding missed pickups and develop strategies to avoid future missed pickup failures.
• Create routes with maximized capacity and review loads per driver per day goals to maximize profitability.
• Monitor daily routing activities and resolve issues to ensure pickup and delivery are on time.
• Evaluate and assess the need for swing routes and verify all swing opportunities have been identified.
• Analyze trends in swing percentage to identify improvement opportunities.
• Monitor and adjust daily and next-day plans throughout the day to adapt to unexpected changes.
• Understand daily disposal plans to help identify optimal disposal sites for each load and hold drivers accountable to adhering to assigned disposal sites.
• Meet with the Operations Manager to discuss disposal plans and recommendations, making updates for any intercompany or third-party changes.
• Determine if service requests can be pulled forward to drive efficiency while providing the best customer experience.
• Perform other job-related duties as assigned.

Customer Experience

• Courteously interact with customers as required.
• Ensure route design supports customer service by allowing drivers to be safe, successful, and efficient, while complying with hours of service and weight regulations.
• Analyze and prioritize customer promises to ensure service commitments are met.
• Update call center communication daily to reduce missed pickups and improve communication between the division and customers.
• Evaluate route issues causing delays and use available tools to communicate with impacted customers.
• Continuously review routing media to process service exceptions, general messages, and extra services information to meet customer needs.
• Ensure the highest level of customer satisfaction by adhering to universal service commitments.

Qualifications

• Analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to work in a fast-paced environment with rapidly changing priorities.
• Proficiency with Microsoft Office Suite or similar software.
• Ability to understand and execute time-sensitive tasks.
• Experience in a customer-facing position.
• Two years of prior experience working in a Dispatcher or similar leadership role preferred.

Benefits

• Comprehensive medical benefits coverage, dental plans, and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO).

For more details, visit: Benefits Information